Experienced Field Service Technician

Experienced Field Service TechnicianWould you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people?Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner's reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.Benefits include:Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidaysMedical, dental, and vision insuranceLife and AD&D InsuranceRetirement Plans - 401K and Roth 401K, eligible employees can receive a company contribution up to 7%Tuition ReimbursementEmployee Assistance Program (EAP)CEFCU - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.Additional Benefits include: Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.The Experienced Field Service Technician works with some direct supervision in diagnosing, troubleshooting and repairing heavy equipment at the customer's site in a manner that reflects the company's vision of working as "One Professional Team."Pay Rate: $36.50 - $52.60 per hour. Pay is dependent on education and experience.Essential Functions:Maintains truck and crane inspection logs on a daily basisCompletes CAT service reports daily that are legible, have proper grammar and sentence structure, and appropriate SIMS codeTransmits photos, timecards, service reports, and other information through e-mailMaintains good customer records on jobs that have been assignedMaintains credit card receipts for accounting purposesWorks with the Service Department, Product Support Representatives, and Sales Department to meet all of the customer's needsCommunicates with customers on the diagnosis and status of repairs, parts, and other concernsTeaches and coaches other technicians in the fieldPromotes Wagner Equipment Co. to customersAccurately troubleshoots and repairs CAT equipment the first timeReads, understands, and applies electrical and hydraulic schematics to repair workSafely rigs or hooks components for liftingRemoves, repairs, and installs major components in varying configurations of equipmentMaintains tooling in good working order as per MSHA and OSHA regulationsMakes determinations in the field on warranty repair and guidelines, communicating decisions to customer and dispatcherMaintains service vehicle in safe and good repairOther duties as assigned by managerRequired Education and Experience:High School Diploma or GEDWilling and able to work independently5+ years experience servicing heavy equipment1+ years administrative/clerical experience1+ years customer service experienceAdditional Eligibility Requirements:Class B Driver's LicenseMSHA LicensePhysical Demands & Competencies:Standing, walking, talking, sitting, use of hands & hearingAscending or descending ladders, stairs, etc.Heavy work that includes lifting and/or moving objects up to 100 pounds or moreData Entry, telephone, reading/writing, reasoning, organizational, communication & math skillsSafety & Product KnowledgeBasic Knowledge of Microsoft Word and OutlookIntermediate Knowledge of DBSIntermediate Knowledge of ET/SIS/SIS Web/STWAbility to work independently with little or no directionWell-rounded knowledge of CAT equipmentWork Environment:Noise: LoudIndoors and OutdoorsTravel Requirements:75%- 100%Other Duties:Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer