Rental Support Specialist

Rental Support Specialist

Company Overview: Fabick Cat is the authorized dealer of Caterpillar equipment, prime and stand-by power systems, parts and service, compact construction, and rental equipment for major portions of Illinois, Missouri, the entire state of Wisconsin, and the Upper Peninsula of Michigan. We have been in business for over 100 years and are headquartered in Fenton, Missouri. For more information visit Why Work For Us!

At Fabick Cat, you are beyond just an employee, you are a part of the Fabick family. A family that has worked so diligently to cement a legacy that was built over 100 years ago through a collective vision "To Ever Serve Our Customers Better". This legacy could not have been possible without first employing and then developing the best and brightest talent the market has to offer. We believe it to be of the utmost importance to invest in our workforce by supporting and empowering employees to develop the necessary skills to become successful in their careers.... to become a legacy. Are you ready to join our family legacy to continue our existence as 'the greatest service organization of its kind' over the next 100 years? The Fabick family appreciates and values the ongoing commitment of its employees and is pleased to provide a highly competitive total compensation and benefits package.

Job Purpose:

The Rental Support Specialist supports the Rental Systems Applications by setting up new users in Rental applications, gathering pertinent information, researching, and testing potential issues. They also administer or process incoming vendor/supplier invoices for payment, equipment order entry, receiving customer certificates of insurance, and processing equipment sale invoices.

Responsibilities:

• Managing the Rental Systems Applications includes setting up and maintaining user accounts and training new users.
• Investigate errors in the Rental Systems Application, by gathering all relevant information, researching, testing potential issues, and working with vendors to implement fixes.
• Creating and maintaining various reports through different platforms to handle requests from customers and management.
• Processing freight/machine/vendor/supplier payables and researching and reconciling statements for the Rental Department.
• Managing the purchase order processing, which includes ordering new equipment for the rental fleet and sales team, documenting orders in the appropriate applications, tracking open orders with vendors, and receiving inventory.
• Reviewing and submitting customer insurance certificates to the vendor portal
• Monitoring the reporting of customer certificates of insurance that do not meet requirements to ensure Rental Equipment Protection (REP) is charged accordingly, reporting REP charges monthly, and processing REP claims.
• Managing Equipment sales invoicing, which includes administering rental fleet sold assets, processing sales invoices on rental fleet assets, and reporting accordingly on CAT assets
• Documenting rental rates, including data entry of rental rates for books and customer contracts.
• Reviewing and assigning national account customers to internal accounts.
• Any and all duties assigned.

Qualifications:

• Highschool Diploma or equivalent experience
• 1-3 years of sales administrative support
• Proficient in Excel, Word, and Outlook
• Strong project management, customer service, and administrative skills are required
• Excellent written and oral communication skills
• Good time management and organization
• Detail oriented

Preferred Qualifications

• Technical degree or equivalent
• Bachelor's degree in business management, Accounting, or related business field
• 3-5 years of Excel
• 1-5 years of billing/invoicing
• Proficient with iRental and Dealer Business Systems
• Familiar with insurance terminology

Physical Requirements:

While performing the duties of this job, the employee is regularly required to talk or listen. The employee is frequently required to sit for long periods, stand, walk, bend, and stoop to perform the essential functions of this job. Occasionally lift and/or move up to 20 pounds.

Equal Employment Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.