Title Coordinator

Title Coordinator

First American is seeking a detail-oriented and customer-focused Title Coordinator to join our Global Operations Title team. In this role, you will support First American Title offices by responding to title requests, resolving inquiries, and ensuring efficient title production processes. The Title Coordinator works with multiple parties to coordinate the resolution and completion of the title process. Coordinates multi-site project intake and transaction management. Verifies file completeness, obtains outstanding title documents, and approves completed files. The ideal candidate thrives in a fast-paced environment, demonstrates strong analytical and communication skills, and is passionate about delivering exceptional customer service.

Essential Functions

• Respond to and support First American Title offices with title requests and inquiries in a timely and efficient manner through various channels including email, phone, and customer service platforms.
• Serve as a point of contact representing the Global Operations Title team to internal clients and business partners.
• Act as a subject matter expert for title production procedures and processes.
• Draft and maintain procedures, policies, and training materials as needed.
• Ensure established procedures are consistently followed and assist with implementing new processes when necessary.
• Promote continuous improvement initiatives to enhance production efficiency and reduce operational costs.
• Collaborate with Production Supervisors and Operations Managers to monitor KPI reporting and identify trends that could impact team performance and production goals.
• Assist with mentoring and training team members to support operational excellence and knowledge sharing.

Knowledge and Skills

• Strong attention to detail and organizational skills.
• Ability to work effectively in a multi-disciplined, fast-paced team environment.
• Excellent analytical and problem-solving abilities.
• Positive, professional, and customer-service-oriented mindset.
• Strong interpersonal, verbal, and written communication skills.
• Proven ability to drive results and meet performance expectations.
• Advanced proficiency in Microsoft Office Suite, including Excel, Access, PowerPoint, and Word.
• Ability to exercise sound judgment and decision-making.
• Salesforce experience is a plus.
• Knowledge of title principles, practices, and procedures is preferred.

Education

• Bachelor's Degree preferred.

Experience

• 2+ years of experience or knowledge within the Real Estate industry.
• 2+ years of experience in a customer service role.
• Experience mentoring and training team members preferred.

Pay Range: $20.34 - $27.12 Hourly, Remote