Service Advisor

Job TitleAt River View Ford, we are committed to an environment where the customer is always treated with respect and dignity. Our associates are our most valuable resource, and we treat them like it -- leading to exceptionally low employee turnover. In fact, most of our employees have been with our organization well over 20 years, and many drive from Indiana to work with us! We pride ourselves in delivering a truly outstanding experience to our customers, earning us the highest online reputation score of all Ford dealerships across IL! If you have an interest in developing your automotive career at the best dealership around, apply today!BenefitsMedical and Dental Insurance401(k) PlanCompetitive PayPaid VacationPaid HolidaysResponsibilitiesOversee service orders and flow of vehicles through the service lane. Ensure that customers receive prompt, courteous, and effective serviceTake ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customerProvide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandledDistribute work between technicians efficientlyAnswer questions about vehicle problems, warranties, services, and repairsMaintain Customer Success Index at or above the region averageOversee administration of warranty claims as well as training and supervising of service departmentReinforces company policies and adheres to company standardsEncourages compliance with applicable laws and regulationsMaintain good working relationship with factory(s) and foster positive employee relationPromotion opportunitiesQualificationsOrganized and friendly personalityPrevious experience a plus!Demonstrated ability to manage othersTime management skillsFantastic communication skills with your customersProfessional, well-groomed personal appearanceConsistent record of service and sales successStrong record of positive customer satisfaction resultsTeam oriented and self-motivatedAble to work with little supervisionClean driving record and valid driver’s licenseWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.