Operations Manager

Role Description

The Operations Manager plays a key role in driving the overall efficiency of the company. This position is responsible for planning, directing, and coordinating daily operations while ensuring that organizational goals are consistently met. The role involves managing personnel and resources, streamlining workflows, and implementing strategies that promote productivity and cost-effectiveness. The Operations Manager also monitors performance, identifies areas for improvement, and ensures that all tasks and projects are completed accurately, efficiently, and within established timelines.

Key Responsibilities

• Policy & Process Development: Develop and implement operational policies and procedures to improve efficiency, drive performance, and reduce costs.
• Compliance Oversight: Ensure all operations align with legal, regulatory, and industry standards.
• Performance Monitoring: Track operations through data analysis, initiate corrective actions, and recommend improvements.
• Process Optimization: Identify inefficiencies, investigate shortfalls, and design improvement strategies.
• Quality Assurance: Establish and maintain high-quality standards across all services and projects.
• Team Leadership: Supervise and mentor team members, conduct regular 1-on-1s, and ensure accountability for timely, accurate work.
• Documentation & Tools: Create comprehensive SOPs and serve as an expert in Google Sheets and workflow management tools.
• Client & Service Oversight: Review projects for upsell opportunities, call out potential breakdowns (e.g., order/automation issues), and resolve them proactively.
• Service Expertise: Become highly knowledgeable in the company’s full range of service offerings, from Full Service Management to specialized audits, optimizations, and creative services.
• Collaboration & Communication: Partner with other stakeholders, provide operational insights, and align strategies with company goals.
• Innovation: Stay up-to-date with management trends and process optimization practices, introducing new tactics that optimize operational effectiveness.

Qualifications

• Proven track record as an Operations Manager, or in a similar leadership role with experience in process optimization, compliance, and strategic operations management.
• Strong ability to lead, inspire, and develop teams, with experience in performance management, coaching, and conducting regular evaluations.
• Excellent written and verbal communication abilities, capable of clearly articulating strategies, providing feedback, and fostering collaboration across teams and stakeholders.
• In-depth knowledge of business management principles, operational best practices, and organizational strategy.
• Advanced knowledge of Microsoft Office Suite and G Suite, with demonstrated expertise in Google Sheets and the ability to create/manage complex spreadsheets.
• Strong analytical skills with the ability to assess challenges, identify root causes, and develop actionable solutions.
• Capable of setting long-term goals, anticipating challenges, and developing scalable processes that align with company growth.
• Ability to thrive in a fast-paced, evolving environment while managing multiple projects and priorities.
• Experience in service delivery and quality assurance, with a strong ability to identify upselling opportunities and ensure client satisfaction.
• Passion for staying up to date with emerging operational practices, tools, and technologies to keep the organization at peak performance.
• A dual-monitor setup is required (at least 8GB of RAM).
• Must have at least 25 MBPS internet speed.

Benefits

• 40 hours a week, 8 hours a day.
• Competitive salary base.
• Permanent WFH setup.
• Unlimited FREE access to MAG School courses and SOP Library!
• Work schedule is in EST (Monday-Friday only).
• Opportunities for professional development and career advancement.