Operations Manager

What You Will Do The Operations Manager (OM) is primarily responsible for supervising a high‑performing team that handles product safely, efficiently, and effectively as it moves through the facility. The OM monitors production volume, responds quickly to changing workflow conditions, and contributes positively to the facility’s key performance indicators. The leader also mentors and builds a culture of safety among associates to achieve a safe working environment. Responsibility Statements Ensures all associates understand and use safe work practices Completes safety observations of the facility Determines the workload for the night shift as sent by corporate; monitors inventory movements throughout the night Evaluates staffing needs to meet daily demand and reassigns associates to new positions based on available resources and skill sets to accomplish shift work within established times Works with Operations Supervisors to set associates up for success; achieves or exceeds key performance indicators, safety, performance, and budget targets Receives and reviews inbound truck schedules and e‑mails from receiving train companies (e.g., Pioneer Rails) regarding incoming trains; schedules the night accordingly and alerts the Operations Coach Expedites receiving, picking, and shipping of priority product (e.g., S.O.E., EME, or S.O.S.) Resolves simple and complex warehouse management system issues as they occur Resolves inventory discrepancies (e.g., missed picks, damaged goods, short allocations) Communicates effectively with associates and Performance Instructors regarding business objectives or current issues Works through Operations Supervisors to build a work environment of engagement and inclusion Identifies and assists in implementing process improvements or new processes launched from corporate Travels to other facilities to assist when needed Assists associates with HR‑related issues including attendance, pay, benefits, job changes, voluntary terminations, I‑9 verification, unemployment claims, and workplace accommodations Participates in the process of hiring talented individuals for the team Sets goals and communicates clear expectations for associates and provides timely constructive feedback Monitors and manages associate performance, holding them accountable to expected behaviors and performance levels Provides resources and support to associates as needed Assists Supervisors with any issues that may arise requiring management resolution Provides coaching and meaningful developmental opportunities to associates and prepares them for upward promotion if interested Helps associates on the team transition through change Minimum Qualifications Bachelor’s degree in supply chain management, transportation, industrial engineering, business, or related field or equivalent combination of work experience and education 4 years’ experience in distribution center operations or related area Leadership experience with direct report responsibility Experience in mentoring and coaching others Proven record of complying with safety requirements Preferred Qualifications Experience leading others through change Experience managing resources, time, and budgets Working knowledge of Microsoft Office, including Excel, Access, and/or Lowe’s DMS system Experience taking a lead role in corporate‑led initiatives or leadership experience in another Lowe’s supply chain network facility Experience building a culture of safety among subordinates and peers Bi‑lingual skills, if applicable to the facility Pay Range Pay Range: $74,600.00 – $124,500.00 annually. Starting rate of pay may vary based on position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, visit Associate Benefits Health, dental, and vision insurance Life and disability insurance Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time Flexible spending and health savings accounts 401(k) Retirement account with company match Employee Assistance Program with concierge, work/life services and no‑cost counseling for all kinds of needs Education support programs, including tuition assistance and trade skills scholarships Business Travel Accident insurance Maternity and parental leave Adoption assistance Lowe’s Associate Discount and broad discount platform Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe’s Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards Lowe’s is an equal‑opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. #J-18808-Ljbffr