Home Care Sales Consultant

Business Development / Home Care Liaison for Always Best Care

Build and maintain relationships with referral sources for the nation's leading provider of home care services. Are you a dynamic business development professional with stellar emotional intelligence (EQ)? If this sounds like you, consider joining our team. This is a role with exciting opportunities and the ability to grow and expand. Consider just a few of the advantages of this role:

• You will make a visible impact and be able to showcase your skills in multiple areas, including sales, relationship building, and more. This is an excellent role for a go-getter who is energized by a changing and complex environment with a lot of moving parts.
• As a mission-driven organization, you will enjoy the satisfaction, autonomy, and fulfillment that comes with knowing that you are positively influencing our patients, clinicians, and health care community as a whole.
• We are proud of our supportive and inspirational leadership group and unique culture, and we will look to you to continue to cultivate and foster this positive, transparent, and "people-first" environment within your assigned region. We have high but reasonable standards and you'll be working with a team of exceptional professionals.
• Pivotal to your success will be your ability to establish credibility and build trusted relationships with a variety of colleagues, referral sources, external stakeholders, and other key contacts.

Position Summary

You will be responsible for building and maintaining referral relationships, acquiring new clients, ensuring overall satisfaction with Always Best Care services, and coordinating with local teams to ensure the provision of high-quality service. You will be the face of Always Best Care in the communities as you also serve as an advocate for older adults. Your referral sources will include the healthcare ecosystem (approx. 60 percent) with contacts such as senior living communities, geriatric care managers, skilled nursing facilities, and hospitals. The remainder of your time will be spent with sources in the legal/financial world including elder law/estate planning attorneys, wealth advisors, fiduciaries and conservators, corporate bank trustees, and long-term care insurance advocates. As you can see, there's a wide net of referral sources and stakeholders that you will need to interact with daily. This is a purposeful role, and your activities will help our clients improve service delivery to patients, enhance quality of life, and improve outcomes.

You will be responsible for maintaining a book of business that meets and exceeds established revenue and client acquisition targets, your goal will be to continue to re-win relationships/business and pursue new referral accounts.

Role Specifics

• To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. More specifically, your essential duties and responsibilities will include:
• Building and maintaining relationships with referral sources in the community to build brand awareness and new clients for Always Best Care. Ensuring the satisfaction of the referral sources worked with to generate ongoing, long-term business
• Building priority lists, advancing relationships, tracking personal activity effectively, and completing all the other necessary steps of successful referral marketing as outlined by the Business Development Process
• Representing Always Best Care in networking groups, at events, on committees, and in other community settings
• Responding to prospective client inquiries, whether in-person, via phone, and ensuring they receive the information they need
• Learning the assessment process and conducting assessments with prospective clients as needed, addressing their questions and concerns, building relationships with their families, and converting them into long-term clients
• Communicating effectively within the team to ensure that the care plans meet the clients' needs, that stakeholders and referral sources are satisfied, and that relevant information is communicated in an effective and timely manner
• Providing active relationship management when needed for existing referral cases – this may include home visits, referral meetings, family meetings, and more.
• Providing after-hours support for referral partners, prospective clients, and active clients (incl. evenings and weekends) – this support may include e-mail, telephone, and/or home visits
• Helping the team to ensure that client accounts are up-to-date – especially when referrals are received from clients' legal/financial advisors, coordinating with the finance/billing team, and communicating with families and/or financial managers when needed

The ideal candidate

The requirements listed below are representative of the knowledge, skill, and/or ability required. To be a good fit for this opportunity you will have:

• Minimum two years of sales experience preferably in health care, home care, or related field.
• Excellent customer service and sales skills.
• Computer proficiency and ability to document sales activity timely and accurately in the EMR platform.
• Familiarity with Zoom/video conferencing, social media platforms, and Microsoft products.
• The ability to use market intelligence, analytics, and data to make informed decisions throughout the sales cycle.
• Flexibility and adaptability to thrive in a fast-paced environment in which change is the norm. High energy and a positive attitude, with the ability to excel under pressure and ability to travel 80% of the time in the field.
• Attention to detail and a commitment to producing accurate, high-quality work, balanced by a down-to-earth approach.
• An entrepreneurial spirit, drive, and goal-oriented work ethic.