Director of Healthcare IT

Job Description

Job Description

Director of Healthcare IT

Job Summary

ALIYA Healthcare is seeking a hands-on, solutions-driven Director of Healthcare IT to lead technology operations and support across our growing organization. This role serves as the primary point of contact for IT infrastructure, hardware, software, user support, and technology vendors while also overseeing organizational reporting and analytics initiatives. The ideal candidate is equally comfortable troubleshooting technical issues, implementing new technologies, managing vendor relationships, and leveraging data to improve operational performance across multiple skilled nursing facilities.

Key Responsibilities

• Information Technology

• Serve as the primary IT resource for ALIYA Healthcare's corporate office and skilled nursing facilities.

• Manage the relationship with the organization's outsourced IT vendor, ensuring timely issue resolution and project completion.

• Coordinate the setup, deployment, and maintenance of laptops, desktops, mobile devices, printers, and other technology equipment.

• Configure technology for new hires, including computers, phones, user accounts, email access, and system permissions.

• Troubleshoot hardware, software, network, and connectivity issues while escalating complex issues as appropriate.

• Manage user access, system security, passwords, and account provisioning across multiple platforms.

• Evaluate, recommend, and implement new technology solutions to improve operational efficiency.

• Oversee IT asset inventory, equipment lifecycle, and technology purchasing.

• Develop and maintain IT policies, procedures, and documentation.

• Support technology implementations, upgrades, and system integrations across the organization.

Analytics & Reporting

• Develop and maintain organizational dashboards and operational reports.

• Analyze clinical, operational, financial, and workforce data to support leadership decision-making.

• Create automated reporting solutions that improve visibility into organizational performance.

• Establish and monitor key performance indicators (KPIs) across departments.

• Collaborate with executive leadership to identify reporting needs and business intelligence opportunities.

• Ensure data accuracy, integrity, and consistency across reporting platforms.

• Leadership & Collaboration

• Partner with Operations, Clinical, Finance, HR, and Revenue Cycle teams on technology and reporting initiatives.

• Serve as the liaison between ALIYA Healthcare, software vendors, and third-party technology partners.

• Provide technology training and support to corporate and facility staff.

• Stay current on healthcare technology trends, cybersecurity best practices, and regulatory requirements.

Qualifications

• Bachelor's degree in Information Technology, Information Systems, Computer Science, Healthcare Administration, or a related field preferred.

• 5+ years of progressive IT experience, preferably in healthcare or a multi-site organization.

• Experience managing third-party IT vendors and technology projects.

• Strong knowledge of Microsoft 365, Windows environments, Active Directory/Azure AD, networking, and endpoint management.

• Experience configuring laptops, mobile devices, user accounts, and business applications.

• Experience with reporting tools, dashboards, and data analytics.

• Skilled nursing, long-term care, or healthcare experience strongly preferred.

• Excellent troubleshooting, communication, and project management skills.

• Ability to manage multiple priorities in a fast-paced environment.

Benefits

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Flexible Spending Account (FSA)

• Life Insurance

• Critical Illness Insurance

• Short-Term Disability Insurance

• Accident Insurance

• Hospital Indemnity Insurance

• 401(k) Retirement Savings Plan

• On-Demand Pay Option

• Paid Time Off (PTO)

• Tuition Reimbursement Program