Operations Manager

Reporting Relationships: Operations Managers report to the Program Director.Duties and Responsibilities:Under the general supervision of the Program Director, the Operations Manager is expected to perform the following principal duties and responsibilities:Provide ongoing assistance to the Program Director and Operations team membersCommunicate daily with the Program Director for work-site assignments.Participate and support operations department with conducting facility walkthrough, room inspections, locker inspections, preparation for Callahan inspections, and other funder- related activities, as requested.Provide yearly ongoing support and training to operation teams (i.e., de-escalation strategies, crisis intervention, etc. with oversight from Program Director).Identify and recommend improvements to the Program Director to address gaps in the operation team day-to-day activities (i.e., reinforce search protocols, shift log, issue spotting).Provide training in accordance with DHS and AAPCI with oversight from Program Director.Ensures Shift Supervisor sends communication e-mails to vacancy control.Oversee accuracy of reporting bed vacancies to DHS vacancy control unit, as needed (during 4:00 PM – 12:00 AM shifts and the 12:00 AM – 8:00 AM shifts).Work collaboratively with the Program Director, Program Leaders, and contracted Security Guards/Leaders to improve day-to-day safety and security of shelter operations.Facilitate operation team meetings in collaboration with the Program Directors.May be required to operate AAPCI vehicleTravel to sites as needed.Minimal Qualifications:Degree Requirement: Associate Degree preferred in a related field with at least 2-3 years’ experience or;High School Equivalency/High School Diploma with at least 3-4 years’ experience in a residential settingExperience with managing a team of at least 4-8 membersValid State-issued Driver LicenseOther Qualifications:Proficient with knowledge and use of CARES software.Strong verbal and interpersonal communication skills with a focus on providing excellent client services;Strong written communication skills and ability to complete reports as assignedStrong understanding of the NYC homeless shelter systemDemonstrate ability to interact effectively and collaboratively with a diverse community of residents, program staff, and external vendors.Ability to exercise sound judgment and apply problem-solving skills.Ability to walk, stand, sit, and lift up to 15lbs.Experience working collaboratively in a team-oriented and outcomes-focused environment.Physical Requirements:Prolonged periods of sitting at a desk and working on a computer.Must be able to lift to 5 pounds at times.Must be able to access and navigate each department at the organization’s facilities.Compensation and BenefitsBase salary range and benefits information for this position are being included in accordance with requirements of New York State and City pay transparency laws. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individuals’ competencies, education/professional certifications, qualifications/experience and performance in the role.CompensationThe base salary compensation being offered for this role is $76,556.52.BenefitsAAPCI provides a competitive benefit package which includes the following (eligibility requirements apply):Health and Welfare Benefits: Medical (including prescription coverage), Dental & VisionCommuter BenefitsEmployee Assistance ProgramPaid Holidays, Annual Paid Time Off (23 days)Life InsuranceLong Term DisabilityRetirement Benefits Plan (403B)You may also get your college student debt forgiven tax free on Federal Direct Loans created under the College Cost Reduction and Access Act of 2007, PSLF, if you work full-time and after making 120 qualifying monthly payments under a Qualifying Repayment Plan.Equal Employment Opportunity EmployerAAPCI is committed to providing Equal Employment Opportunity to all qualified applicants without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. #J-18808-Ljbffr