Restaurant Manager

At Ida Claire, we create authentic hospitality experiences rooted in Southern-inspired food, creative cocktails and a warm "Welcome to Our Home" mentality. Our restaurant is centered around scratch Southern food and cocktails that are familiar yet presented in a new and creative way. We locally source as much as we can and produce everything inhouse. Ida Claire brings a distinctive, worldly point of view to Southern comfort food traditions, serving everything from livelybrunchesto relaxed suppers. Our spaces are designed for connection — whether guests are settling in for a leisurely meal, catching up over cocktails, or gathering for a special occasion. Every detail, from the food to the atmosphere, reflects Ida Claire's personality and Southern charm. JOB SUMMARY We are searching for our next great Manager to join the Ida Claire Crew. As a Service Manager, you will lead successful daily shifts, support front-of-house operations and bring our distinctive brand of Southern Hospitality to life. You will prepare the restaurant and team for service,maintainoperationalstandardsand ensure every Guest feels genuinely welcomed into our home. Our ideal Service Manager is a hands-on leader whoanticipateschallenges, responds withurgencyand creates a positive, accountable environment where Team Members can perform at their best. COMPENSATION& BENEFITS Salary Range: $60,000–$75,000, plus monthly profit share BENEFITS: THE GOOD STUFF Medical, dental and vision insurance Paid Time Off 401(k) Growth and development opportunities EXPERIENCE AND QUALIFICATIONS 2–4 years of restaurant management experience in a high-volume, full-service restaurant with a similar style and level of complexity New restaurant opening experience is a plus Demonstrated ability to lead shifts, coach TeamMembersandmaintainstrong hospitality and operational standards Genuine enthusiasm for creating memorable Guest experiences Strong written and verbal communication skills Sound judgment and the ability to maketimelydecisions in a fast-paced environment Strong organizational skills and the ability to manage multiple priorities Ability to remain cool, calm and collected under pressure Ability to work collaboratively and professionally with Team Members, Managers,Guestsand Vendor Partners High school diploma or equivalent required Bachelor’s degree in hospitality management or a related field preferred Knowledge of OpenTable or similar reservation-management software preferred Proficiencywith Microsoft Outlook, Microsoft Office or similar software preferred Working knowledge of applicable food safety, alcohol service,sanitationand workplace safety requirements Ability to work a flexible schedule, including days, evenings,weekendsand holidays as business needs require Must be able to stand for extended periods andlift upto 50 pounds KEY RESPONSIBILITIES BUSINESS DRIVER Lead successful shifts through thoughtful planning, clearcommunicationand consistent follow-through Support daily front-of-house operations while ensuring our standards, systems and procedures are executed consistently Drive top-line sales by delivering stellar Guest experiences, developing communityconnectionsand providing strong leadership throughout the restaurant Manage controllable expenses within your assigned Area of Responsibility using established systems and processes Support effective labor management by creatingaccurateschedules and adjusting them based on sales forecasts, events,weatherand changing business needs Monitor sales, staffing,productivityand service execution throughout each shift and makeappropriate adjustmentswhen necessary Maintain a safe,organizedand well-manicured restaurant that is as pristine behind the scenes as it is for our Guests Communicate operational questions,concernsand opportunities to the General Manager promptly Support local store marketing and community engagement efforts as assigned EXPERIENCE CURATOR Prepare and communicate a clear shift plan thatanticipatesbusiness levels,special eventsand potential operational challenges Welcome Guests into our home and create a genuine personal connection to Ida Claire Maintain a visible presence throughout the restaurant and engage personally with Guests Conduct regular table visits and restaurant walkthroughs to evaluate Guest satisfaction, servicequalityand operational readiness Respond to mistakes or shortcomings in the Guest experience with urgency,ownershipand sound judgment Personally address Guest concerns and ensure each issue receivesan appropriate resolution Partner with the Culinary Team to deliver an exceptional and seamless dining experience Monitor the quality, presentation andtimelydelivery of food and beverages Execute unique Ida Claire experiences through live music, a welcoming atmosphere and personalized, one-of-a-kind service Supportspecial events, activations and other experiences that bring Ida Claire’s Brand DNA to life PEOPLECHAMPION Hire, train, develop andretainsome of the besttalentin the industry Ensure Team Members have the knowledge,toolsand resources necessary to succeed in their roles Participate in the orientation and onboarding process for all new front-of-house Team Members Train, coach and provide ongoing feedbackregardinghospitality, productivity,safetyand performance expectations Create a positive and inclusive culture that attracts talented people and allows Team Members to perform at their best Hold the front-of-house team tohigh standardsthrough direct,respectfuland consistent coaching Celebrateteam wins and address performance opportunities promptly and fairly Motivate Team Members through meaningful recognition,engagementand opportunities for growth Communicate Team Member concerns and performance issues to the General Manager promptly Foster productive communication and collaboration between the front-of-house and culinary teams Create a safe,healthyand uplifting work environment for our Team Members and Guests AOR MASTER Take ownership of your designated Area of Responsibility andestablishclear standards for performance Oversee the scheduling, training, development, one-on-onemeetingsand specialized tasks associated with your AOR Develop a clear understanding of the operational and financial results connected to your area Maintainaccuraterecords and complete assigned administrative responsibilities on time Identifyopportunities for improvement and present thoughtful solutions to restaurant leadership Follow up consistently on assigned initiatives, celebrate wins and redirect results when needed Participatein Manager meetings prepared to provide updatesregardinghiring needs, Team Member performance, recentwinsand opportunities for improvement Support other Managers and Areas of Responsibility when business needs require OPERATIONAL LEADER Complete opening and closing responsibilities and ensure the restaurant is fully prepared for service Maintain accountability for service execution, restaurant appearance,cleanlinessand operational readiness Support scheduling, inventory,orderingand cost-control responsibilities as assigned Address Guest concerns and authorize discounts or complimentary itemsin accordance withour policies Ensure responsible alcohol service and compliance with all applicable requirements Maintain proper food safety,sanitationand workplace safety practices throughout the restaurant Document and report accidents, injuries, safetyconcernsand significant operational issues promptly Ensure compliance with all company policies and applicable employment, food safety, sanitation, alcoholserviceand workplace safety requirements A SUCCESSFUL SERVICE MANAGER AT IDA CLAIRE Personallyembraces anddemonstratesan understanding of Ida Claire’s Brand DNA Thrives in a fast-paced environment and leads withan appropriate senseof urgency Maintains and encourages a positive and uplifting workplace Remains cool, calm and collected under pressure Creates a safe and healthy environment for our Team Members and Guests Motivates the team through engagement and opportunities for growth Leads by example and follows through on commitments Takes ownership of their Area of Responsibility and embraces accountability Understands our competitive landscape and continually strives to lead Believesthat an exceptional Guest experience begins with an exceptional Team Member experience We participate in the E-Verify program. As part of our commitment tomaintaininga legal workforce, we verify the employment eligibility of all new hires through E-Verify. Equal Opportunity Employer Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr