Dental Patient Coordinator

Patient Coordinator

Overview Detail-oriented and patient-focused professional responsible for enhancing patient experience, and ensuring efficient coordination of care. Skilled in scheduling, insurance verification, and maintaining accurate dental records while supporting clinical and administrative teams.

Key Responsibilities

Greet and check in patients, ensuring a welcoming and efficient front desk experience

Schedule and confirm appointments to optimize provider productivity and patient flow

Verify insurance eligibility, benefits, and assist with claim submission and follow-ups

Maintain accurate, confidential patient records ensuring compliance with privacy regulations

Assist with processing payments, and follow up on outstanding balances

Assist with treatment plans, financial options, and post-care instructions to patients

Coordinate between patients, providers, and team members for seamless care delivery

Support daily operations

Core Skills & Competencies

Dentrix practice management software (scheduling, ledger, reporting)

Dental insurance verification

Dental billing, collections

Knowledge of Dental codes

Patient communication & customer service

Scheduling optimization & multitasking

Compliance & confidentiality (HIPAA standards)

Qualifications

Experience in a dental office (preferred)

Proficiency in Dentrix strongly preferred

Strong organizational skills with high attention to detail

Excellent verbal and written communication skills

Ability to work efficiently in a fast-paced environment