Technical Onboarding Engineer

About the job

Neo4j Technical Onboarding Engineers play a critical role in supporting our enterprise customers early in their journey to ensure the absolute success of their architectural foundations. As a Technical Onboarding Engineer, you will bridge the gap between a signed contract and a production-ready ecosystem. You will serve as the trusted technical advisor, leading new customers through critical infrastructure milestones—including cloud provisioning , security hardening , networking , data modelling , and application integration .

Sitting at the heart of our customer-first culture, you will shape tailored onboarding blueprints, orchestrate complex delivery workstreams, and guarantee a predictable, accelerated time‑to‑value. For our fully managed AuraDB cloud customers , you will leverage automation to optimise data modelling , enterprise connectivity , and application health . For self‑managed environments, you will apply rigorous Infrastructure-as-Code (IaC) and platform engineering practices to deliver secure, resilient graph clusters across hybrid and multi-cloud architectures.

Minimum qualifications:

• 5+ years of experience in a customer-facing technical role (e.g., Solution Architect, Solution Engineer, Onboarding Engineering, Customer Success Engineering, or Technical Consulting).
• Hands-on experience with production workloads in at least one major cloud provider ecosystem ( AWS , Azure , or Google Cloud ).
• Deep technical proficiency in core networking infrastructure, including VPC/VNet architectures , routing protocols , peering , and PrivateLink/Private Endpoints .
• Hands-on experience and technical proficiency in SQL or NoSQL databases ( SQL Server , MySQL , PostgreSQL , MongoDB , etc.).
• Proven track record implementing Enterprise Identity and Access Management (IAM) , including SSO (OIDC/SAML) and Role-Based Access Control (RBAC) design.
• Bachelor's degree or equivalent practical experience.

Preferred qualifications:

• Experience with ETL/CDC platforms and data ingestion .
• Experience with Linux administration , containerisation , and orchestration platforms ( Docker , Kubernetes , or managed container environments).
• Hands-on experience with graph databases (ideally Neo4j ).
• Familiarity with modern observability stacks ( Grafana/Prometheus , Datadog , CloudWatch , Splunk ).
• Exposure to cloud compliance frameworks ( SOC 2 , GDPR , HIPAA ) and data residency deployment patterns .

Responsibilities

• Drive customer value by translating complex business requirements into tailored technical solutions that solve core business challenges and accelerate cloud adoption.
• Lead complex technical discovery sessions with enterprise customers to align on success criteria, KPIs, milestones, and mitigation strategies for project risks.
• Guide the instantiation of Neo4j AuraDB environments or self-managed clusters across AWS , Azure , and GCP , establishing secure network architectures utilizing private endpoints and IP allow lists.
• Implement baseline system hardening, TLS/SSL termination , encryption-at-rest protocols , and enforce least-privileged access through enterprise SSO and RBAC configurations .
• Architect robust data ingestion pipelines (bulk imports, stream processing, Change Data Capture ) and advise development teams on Neo4j driver optimization , connection pooling , and retry logic .
• Assist customers in configuring enterprise observability tools for logs and metrics, while delivering best-practice workshops on Cypher query performance and backup/restore planning .
• Produce high-quality technical deliverables—including architecture diagrams, Architectural Decision Records (ADRs) , and a next-step backlog—to seamlessly transition customers to Professional Services and Cloud Operations teams.
• Synthesise field insights and lessons learned to continuously iterate and optimise Neo4j’s global technical onboarding methodology and frameworks.