Front Desk Specialist I

Front Desk Specialist IProvides office support to include a variety of clerical activities and uses outstanding customer service skills to greet and assist patients.Classification: Non-ExemptReports To: Practice ManagerEssential Job Functions and Responsibilities:Welcome patients and visitors to the office by greeting in person and on the telephone; answers inquiries or refers questions to the appropriate staff memberSchedule appointments to optimize patient satisfaction, provider time and most effective utilization of examining and treatment roomsResponsible for obtaining patient demographics and verifying insurance information at each visitPerform patient check in/outCollect all insurance copays, balances and uninsured payments at the time of serviceMaintain individual bank and prepare end of day report to management for balancing and sign off dailyProcess payment plan agreementsControl all patient access beyond lobbyMaintain waiting room and front desk area in neat and orderly conditionMaintain knowledge of all health forms required for each visit and verification of storage in EMRProvide positive customer relations in dealing with patients, families, providers, members of the healthcare team, and othersRegular & prompt attendance on agreed upon daily and weekly start and end time.Assist with clinical inboxes as neededOther duties as assignedEducation & Experience:Required:High school diploma or equivalentPreferred:One year of customer service experiencePhysical Demands & Work Environment Requirements:This job will require exposure to patient elements. This role routinely uses standard office equipment. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. May work in a noisy or distracting environment. This job will require exposure to patient elements.Expected Hours of Work:The core hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. but can vary depending on location. This position may require some evening or weekend work depending on location.Covid/Flu Considerations:If requested by any patient, then staff is required to wear a surgical mask. Patients are strongly encouraged to wear a mask if they are experiencing any acute respiratory symptoms or have a fever.Other Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change.