Assistant Director, Financial Services

Dallas College is seeking a strategic and collaborative Assistant Director of Financial Services to lead and enhance the institution's external billing, accounts receivable, collections, and revenue cycle operations.This leadership role is responsible for driving financial performance by improving collections, reducing receivable aging, strengthening cash flow, and optimizing end-to-end revenue cycle processes. The Assistant Director will lead a team of financial professionals, leverage data and analytics to inform decision-making, and partner with departments across the college to improve operational effectiveness and customer service.This is an ideal opportunity for an experienced finance leader who is passionate about process improvement, team development, technology optimization, and creating measurable business impact within a mission-driven organization. ## What You'll Do### Lead Revenue Cycle & Financial Operations* Provide strategic and operational leadership for external billing, sponsored billing, collections, and accounts receivable functions.* Oversee the full lifecycle of institutional receivables, ensuring effective processes from invoicing through payment and account resolution.* Develop and execute strategies that improve collections performance, reduce aging, strengthen cash flow, and minimize financial risk.* Ensure revenue cycle operations are efficient, compliant, and aligned with institutional goals.### Drive Financial Performance & Analytics* Analyze financial and operational data to identify trends, risks, and opportunities for improvement.* Develop executive dashboards, performance metrics, and reports that provide actionable insights to leadership.* Forecast receivable performance and recommend strategies that improve collection outcomes.* Provide strategic recommendations that enhance operational effectiveness and support long-term financial sustainability.### Improve Processes & Technology* Lead continuous improvement initiatives focused on automation, efficiency, and customer experience.* Partner with stakeholders to optimize Workday and other financial systems supporting billing and collections functions.* Drive process redesign efforts that improve service levels, reporting capabilities, and operational performance.* Establish and maintain strong internal controls and financial accountability measures.### Build Relationships & Foster Collaboration* Serve as a trusted partner to internal departments, sponsors, government agencies, businesses, and other external stakeholders.* Collaborate across the institution to resolve complex billing, collections, and financial issues.* Ensure timely and accurate communication regarding billing requirements, payment concerns, and compliance-related matters.* Promote exceptional customer service while balancing financial stewardship responsibilities.### Lead and Develop a High-Performing Team* Recruit, develop, coach, and mentor a team of financial professionals.* Foster a culture of accountability, collaboration, customer service, and continuous improvement.* Oversee performance management, succession planning, employee engagement, and professional development initiatives.* Empower staff to identify innovative solutions and deliver exceptional results.**Position / Job Summary**The purpose of this position is to support the mission and strategic goals of Dallas College by supporting the day-to-day operations of External Billing and Accounts, specifically overseeing areas of sponsored billing, outside billing, and collections functions, and for developing strategies to accelerate collections, strengthen aging management, and optimize revenue cycle performance through process improvement, automation, analytics, and performance management. This role provides leadership and training to staff, supports daily operations with a focus on exceptional customer service, and promotes continuous improvement in accounting processes and ERP utilization.**Essential Duties & Responsibilities*** Provide leadership and direction for day-to-day operations to support Dallas College and financial compliance.* Directly supervise assigned staff, possibly at multiple locations, including hiring recommendations, training, performance management, year-end evaluations, and daily personnel oversight.* Serve as the operational owner of the institution's accounts receivable revenue cycle by directing and continuously improving all activities associated with the lifecycle of institutional receivables.* Develop and administer strategies to maximize recovery, strengthen aging management, and optimize revenue cycle performance through process improvement, automation, analytics, and performance management.* Oversee activities related to cash receipt and account reconciliation to ensure all payments are accurately recorded and reconciled in accordance with regulations and institutional policies.* Ensure invoices comply with sponsor requirements, are timely, accurate, contractually compliant, and supported by appropriate documentation.* Manage sponsor communications regarding invoice corrections, payment delays, and compliance issues.* Collaborate effectively and efficiently with many departments, both on campus and college-wide and within the finance and accounts receivable departments to resolve complex financial issues and ensure the successful execution of revenue cycle operations.* Provide strategic recommendations that improve financial performance and strengthen cash flow.* Ensure internal controls are established, documented, and consistently followed.* Ensure the effective utilization and ongoing improvement of the College’s ERP system.* Prepare and present executive reports that evaluate operational and financial performance.* Develop executive dashboards that monitor collection effectiveness and provide actionable insights into receivable performance.* Lead continuous improvement initiatives that strengthen the efficiency and effectiveness of the revenue cycle.* Manage and drive high performance through coaching, performance management, succession planning, professional development, and implementing initiatives that enhance employee engagement, motivation, and retention.* Foster a culture of accountability, customer service, collaboration, and continuous improvement.* **Required Dallas College Professional Development Hours per Academic Year. (MUST BE INCLUDED)** + **All employees are required to complete a minimum of 19 hours.** + **People leaders are required an additional 16 hours of leadership development.*** **Perform other duties not listed as assigned. (MUST BE INCLUDED)** **Minimum and Preferred – Education, Experience, and/or Certifications** **Required Qualifications for Role (necessary or mandatory)*** Bachelor’s degree or higher in Accounting, Business, or related field from an accredited institution.* Minimum of three (3) years of supervisory experience.* Five to seven years of progressively responsible experience in accounts receivable, billing, collections, revenue cycle management, or financial operations. **Preferred Qualifications for Role (necessary or mandatory)*** Master's degree in a related discipline.* Higher education finance experience.* Bilingual or multilingual preferred.* Experience with external billing and collections.* Experience with Workday, Banner, Colleague, Oracle, SAP, or similar ERP systems.* Experience with business intelligence and dashboard reporting tools.* Lean Six Sigma certification or demonstrated process improvement experience.* PMP, CGFM, CRCP, CCCP or other relevant professional certification. \\*\\*\\* Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. \\*\\*\\* **Knowledge, Skills, and Abilities*** Knowledge of internal controls, institutional policies, and applicable state and federal regulations.* Knowledge of revenue cycle management,* Knowledge of accounts receivable operations* Knowledge of contract and third-party billing methodologies* Knowledge of collections and recovery strategies* Knowledge of cash application and reconciliation* Knowledge of financial reporting and analytics* Knowledge of business process improvement* Ability to employ leadership skills to motivate and encourage employees and promote effective teamwork.* Ability to analyze financial and operational data.* Ability to develop strategic solutions to improve cash flow.* Ability to manage multiple priorities in a high-volume environment.* Ability to build collaborative relationships across the institution.* Ability to lead organizational change and continuous improvement initiatives.* Ability to communicate effectively with executive leadership and external stakeholders.* Strong interpersonal, organizational, time-management, and problem-solving skills in a fast-paced, multi-fund public sector environment.* Commitment to confidentiality, integrity, and ethical standards expected in public higher education.* Prior use of Workday ERP software. **Competencies**Dallas College seeks to identify core and professional competencies for each role and level which helps define the level of expertise needed and desired to demonstrate success in the role.* [People Leader Competency 1] Ensures Accountability* [People Leader Competency 2] Empowers Teams* [People Leader Competency 3] Leads Strategically* [People Leader Competency 4] Ensures Cross-Functional Collaboration* [People Leader Competency 5] Communicates Effectively **Work Condition Environment / Physical Requirements*** Official transcripts required.* Must have a valid driver’s license.* Normal physical job functions performed within a standard office environment.* Reasonable accommodation(s) may be made to individuals with physical challenges to perform the essential duties and responsibilities.* This position may be eligible for remote work under conditions permitted by Texas SB 2615, including temporary illness, disability accommodations, or assignment to approved remote instruction programs.* May work weekends and/or extended hours during peak registration periods and/or fiscal year-end close.* All employees are required to complete a minimum of 19 hours of professional development annually. Employees in people leader positions or positions that include supervisory duties must complete an additional 16 hours of leadership development. *The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.* #J-18808-Ljbffr