Market Associate

Our client, a global tech and travel company, is seeking a Market Associate

Apply today for consideration!

Job Title: Market Associate
Location: Remote
Duration: 12+ Months
Pay Range: $43 - $53 /hour on w2

The team you will join:
The Client Hotels organization, which includes Client, is a fun, entrepreneurial, start-up team where you can have outsized impact. Simplicity is at the core of our products. We pride ourselves on delivering the smoothest and most intuitive hotel booking experience. For hotels, we make it easy to drive incremental bookings so they can focus on the craft of hosting. We aspire to facilitate hotel discovery and serendipity at scale, benefitting guests and hotel partners.


The difference you will make:
As a Market Associate, your core responsibilities will involve supporting Market Managers, overseeing assigned projects, and managing an evolving portfolio of hotel partners in your market for both Client and Client. You will also support strategic initiatives that drive hotel partner success on both platforms. These initiatives will include contacting hotels for needed business details, supply optimization, and platform education. Your self-starter, get it done attitude will be necessary to address the volume of opportunity planned to be tackled. A flexibility to move between account management and project work while upholding a strong level of customer service will make an impact!


A typical day:
Take actions with hotel partners as needed to drive assigned projects forward
Maintain well organized and detailed tracking mechanisms relating to assigned projects
Call, email, and Zoom with hotel partners to accomplish assigned project needs
Manage relationships with hotel partners within assigned portfolio
Support scaled strategies to effectively manage & optimize hotel partners in assigned portfolio
Educate partners on how Client and Client platforms function
Develop strong and long lasting partnerships
Respond to and deliver exceptional service in a timely and efficient manner
Work cross-functionally when necessary as well as with Market Managers within Client Supply
Implement strategies to effectively manage and optimize workflows
Act as the 'front desk' of Client and Client to hotel partners with many needs and triage appropriately


Proficiency in English
**Preference is a candidate in PST, open to MST


Your expertise:
3+ years of experience in account management and/or partner support.
2+ years of hospitality/travel industry experience (preferred)
Self-starter who is resourceful with a get it done attitude
Strong time management and prioritization skills
Strong organizational skills relating to project work with a large volume of inputs and moving parts
Track record of being able to effectively work a book of business (account management)
Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and zoom
Team player, willing to contribute what is needed for the success of the team
The ability to get things done with changing priorities, projects and deadlines
Passion for Client, travel, and the sharing economy
We are looking for someone that is goals-obsessed, is inputs-driven, and willing to take action (high volume of calls, meetings, etc.)


Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity
Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.


Fair Chance Employment
Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.


Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.


Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.


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