Revenue Operations Analyst

Senior Revenue Operations AnalystOpiniion is a resident experience tool that partners with property management to create better living experiences for their residents. Our platform has helped thousands of property managers collect and act on real-time feedback, improve resident experiences, and enhance their online reputation. Opiniion is committed to exceptional service and innovation, earning recognition as one of America's fastest-growing private companies. Driven by a forward-thinking team, we're shaping the future of resident engagement. Our continued growth and commitment to innovation make this an exciting time to be part of our team!As our Senior Revenue Operations Analyst, you'll help drive results across the systems and processes that keep revenue moving. On the RevOps side, you'll turn data into clean pipelines, sharp reporting, and smarter processes that help the sales team perform. On the Deal Desk side, you'll help deals move cleanly from quote to signature to billing. The two go hand in hand — better data and process make for smoother deals, and well-run deals keep the data clean. You'll do this alongside a RevOps team and close partners in Sales, Systems, and Finance. If you like driving pipeline to revenue and helping a team close with confidence, this role is for you.Responsibilities:Sales process improvement. Map current sales and handoff processes, find the friction, and design cleaner workflows, automations, and playbooks in HubSpot that help reps sell faster and more consistently.Contract generation. Generate quotes, order forms, and contracts for new business and renewals — with accurate pricing, terms, and product configuration on every deal.Subscription management. Create and update customer subscriptions — upgrades, downgrades, add-ons, renewals, and cancellations — keeping records consistent across CRM and billing.Quote-to-cash process. Keep the handoff from closed-won to billing and finance clean — order accuracy, correct effective dates, and tight sync between HubSpot and the billing system.Pricing & approval workflows. Support pricing, discounting, and approval guardrails; route non-standard deals for review and make sure exceptions are documented and approved before they're booked.Renewal process. Track upcoming renewals, prep the paperwork, and support the team in processing renewal and expansion changes on time.Pipeline & data hygiene. Keep our CRM data clean and reliable — standardize deal, contact, and company records, enforce required fields and stage definitions, deduplicate, and set up automated validation so leadership can trust every number in the pipeline.Tech Stack management. Help administer the revenue tech stack (HubSpot, Gong, and connected tools); maintain documented SOPs.Sales enablement support. Partner with sales leadership to build and maintain enablement assets — process documentation, CRM how-tos, playbooks, and training materials — and help onboard and upskill reps on tools and process.Qualifications:3+ years in Revenue Operations, Sales Operations, Deal Desk, or a related analytical role — ideally at a B2B SaaS company.Hands-on CRM expertise, ideally HubSpot — building reports and dashboards, configuring workflows, and managing data quality.Solid grasp of SaaS metrics (ARR, MRR, churn, expansion, win rate) and how a sales funnel works.Experience with quotes, contracts, or order management, and comfort owning quote-to-cash mechanics.Meticulous attention to detail with a bias for clean data and repeatable process.Clear communicator who can turn analysis into recommendations leadership can act on.Self-starter who takes ownership of their area and thrives in a fast-moving, results-driven environment.Bonus: experience with DocuSign, QuotaPath, Gong, Clay, or other similar tools.If you are an independent operator who is ready to jump in, learn, and take initiative, we'd love to hear from you!Opiniion's culture:At Opiniion, we take our work seriously, but we don't take ourselves too seriously! We work hard together, and we have a lot of fun doing it. We are a team that believes in real autonomy: you own your area, solve problems, and move fast enough to actually see the change you make. The people here are invested in each other just as much as they're invested in the work, and that combination is what makes this place different. We believe in collaboration, innovation, and building a team that truly cares—about our clients, their residents, and each other.Benefits Snapshot:Comprehensive healthcare plans, encompassing medical, dental, and vision insurance, along with group life coverage. Opiniion covers 40-90% of the premium cost for employees and all dependents.401(k) retirement plan with a 100% corporate match on the first 1% and 50% match on the next 5%.Pre-tax Health Savings Accounts (HSA).Paid Parental Leave for all new parents (including adoption or foster care).Unlimited Time Off policies.10 Paid Holidays annually.Monthly Wellness Reimbursement benefit.*Note that the above benefits are available only to full-time employees of Opiniion*Opiniion is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.