Package Liaison

Package Liaison

Luxer One is looking for a professional, organized and customer-focused individual to provide package management services to luxury apartment buildings in/around the Charlotte area. Come join our growing team! This service representative will help organize and maintain package reception rooms/locker systems at apartment complexes located in the Charlotte area. The service rep will visit a property multiple times a week and perform various duties.

What You'll Do:

• Provide in-person support to residents having package questions/issues.
• Log recently-delivered packages into the property's automated package management system.
• Deliver packages to resident doors.
• Organize packages within the room, to make it easier for residents to find their packages.
• Identify aging/stale packages and prepare them to be returned to sender.
• Serve as a primary liaison between the property and the package management provider support team.
• Deliver certain packages directly to residents' doors.
• Perform lightweight maintenance on the locker/package room management system.
• Participate in the occasional outreach or visit to a prospective property for an audit or information drop off.

This is a part-time role (20-25 hours a week). This role is also part of a new, expanding service program with opportunities for growth as the program expands.

Who You Are:

• Professional and personable. You will be working in upscale apartment buildings and will be expected to create positive, friendly relationships with both property managers and residents.
• A customer service professional with 1-2 years of customer service experience.
• You need to have access to reliable transportation (e.g. a personal car or access to METRO).
• Our ideal candidate lives in or near the Charlotte, NC area.
• Comfortable using technology (you will be using a digital package management system and iPad).
• You're someone with good organizational and problem-solving skills.
• This role involves regular physical activity, including lifting and arranging packages, some of which may be bulky. Applicants should be capable of comfortably lifting packages within legal guidelines and maneuvering within package storage areas.
• At least 18 years old.

Benefits:

• Opportunities to advance.
• We're fans of helping our employees learn different aspects of the business, be challenged with new tasks, mentored, and grow.
• We promoted 42% of our employees last year!
• As "Luxens", we celebrate one another's differences and ideas.
• We're proud of our culture of diversity and inclusion - and, we have programs that bring us together on important issues and provide educational opportunities for all employees.
• 401K with employer match
• Accrued PTO to relax, recharge, and rest
• Accrued Paid Sick Leave
• Liaison Uniform and Equipment Provided

Luxer One is operated by Luxer Corporation, and is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.