Training & Qualitätsmanagement (m/w/d) - 100% HomeOffice
hey contact heroes GmbH
Du begeisterst Dich dafür, Menschen weiterzuentwickeln und hohe Qualitätsstandards sicherzustellen? Dann werde Teil unseres Teams! Die hey contact heroes GmbH ist ein wachsender Customer-Service-Dienstleister mit mehreren hundert Mitarbeitenden in Europa. Gemeinsam sorgen wir für exzellenten Kundenservice und entwickeln unsere Prozesse kontinuierlich weiter. Zur Verstärkung unseres Teams suchen wir ab sofort einen Mitarbeiter im Training & Qualitätsmanagement (m/w/d) in Vollzeit (35–40 Stunden pro Woche) Aufgaben Planung und Durchführung von Schulungen für neue und bestehende Mitarbeitende Erstellung und kontinuierliche Weiterentwicklung von Trainingskonzepten und Schulungsunterlagen Durchführung von Qualitätskontrollen sowie Auswertung von Gesprächs- und Arbeitsqualität Analyse von Optimierungspotenzialen und Ableitung geeigneter Entwicklungsmaßnahmen Enge Zusammenarbeit mit Teamleitungen und Projektverantwortlichen Begleitung von Onboardings und Unterstützung bei der Einarbeitung neuer Kolleginnen und Kollegen Mitwirkung bei der Weiterentwicklung unserer Qualitäts- und Trainingsstandards Qualifikation Erste oder bereits fundierte Erfahrung im Training, Coaching oder Qualitätsmanagement Kundenservice/Call Center Erfahrung notwendig Alternativ Erfahrung als Teamleitung oder im Kundenservice mit ausgeprägtem Qualitätsverständnis Kommunikationsstärke und Freude daran, Wissen zu vermitteln Eine strukturierte, selbstständige und lösungsorientierte Arbeitsweise Ein hohes Maß an Eigenverantwortung und Organisationsgeschick Sicherer Umgang mit digitalen Tools und Kennzahlen/KPIs Sehr gute Deutschkenntnisse in Wort und Schrift Benefits Eine abwechslungsreiche Tätigkeit mit viel Gestaltungsspielraum Die Möglichkeit, unsere Trainings- und Qualitätsstandards aktiv mitzugestalten Ein motiviertes und wertschätzendes Team 100% HomeOffice Persönliche und fachliche Weiterentwicklungsmöglichkeiten Moderne Arbeitsmittel und ein dynamisches Arbeitsumfeld #J-18808-Ljbffr hey contact heroes GmbH
Vacancy posted 4 days ago
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