Marketing Coordinator - Commercial Interiors

Job Title Marketing Coordinator – Commercial Interiors Position Overview The Marketing Coordinator will serve as the frontline connection between marketing, our salesforce, and our clients, ensuring accurate, timely, and technically sound product and brand information is delivered to drive business growth. This highly visible role requires strong communication skills, a service‑oriented mindset, and the ability to translate technical product knowledge across flooring categories into clear, actionable guidance for both internal and external customers. Key Responsibilities Act as the primary resource for sales teams and clients, managing high‑volume inquiries via phone, email, and live chat with a focus on responsiveness and quality solutions. Provide accurate and consultative support on product specifications, installation, applications, and brand positioning across multiple flooring categories. Partner closely with Account Executives, RVPs, and cross‑functional teams to fulfill both standard marketing and custom requests. Collaborate with Technical Services, Customer Service, R&D, Samples, and Marketing teams to resolve complex issues and ensure a seamless customer experience. Maintain and continuously improve internal‑ and external‑facing resources, ensuring data accuracy, accessibility, and consistency. Support marketing initiatives and strategic projects with a focus on speed, quality, and alignment to market needs. Capture customer and salesforce feedback, identify trends, and drive continuous improvement. Requirements Bachelor’s degree in Marketing, Communications, Business, or a related field, or equivalent experience supporting sales teams and clients with technical or marketing‑related inquiries in a fast‑paced environment. Demonstrated ability to manage high‑volume customer or client interactions in a fast‑paced, service‑oriented environment. Strong digital and systems proficiency (Microsoft Office; experience navigating databases, resource centers, or CRM tools such as Salesforce is a plus). Ability to be onsite in Cartersville at least 4 days a week. Preferred Exposure to commercial interiors, flooring, architecture/design, or construction industries. Familiarity with product specifications or installation processes. Experience supporting field sales teams or client‑facing roles. Basic graphic design or content development experience. Experience working in InDesign. Experience working with global teams or diverse customer bases. Required Competencies Communicate Effectively Initiate Action Learn & Apply Collaborate Build Customer Satisfaction Shaw Benefits Include Medical, dental, and vision insurance Life insurance and disability coverage Tuition reimbursement Employee assistance program Health savings account Paid Time Off Parental Leave 401(k) and retirement plans Product discounts for employees Adoption assistance Shaw Family Health Center (Dalton, GA, and Cartersville, GA, locations) And much more. Work Shift 8‑hour non‑rotating shift. Hours fall to the clock in on a standard day. Observed calendar with shift start at AM. Shaw Industries is an equal‑opportunity employer to all protected groups, including protected veterans and individuals with disabilities. #J-18808-Ljbffr Shaw Contract