Hyundai Automotive Service Advisor

Job Details Job Location: Hyundai of Fairfield – Fairfield, CT 06825 Salary Range: $40,000.00 - $100,000.00 Base + Commission/year Title: Service Advisor Essential Functions and Duties Answer incoming telephone calls in a welcoming and professional manner. Follow the Initial Customer Contact: Greet customers in a welcoming and professional manner. Identify, confirm, and offer resolution to customer concerns. Communicate with the customer what needs to be done according to the manufacturer's recommended service maintenance items and explain the cost. Assess customer needs by conducting a vehicle walk‑around with the customer. Use the company iPad to check the condition of the vehicle, identify dents, dings, and scratches with the customer and obtain a signed condition report. Attain a signed Repair Order from customers for the services requested. Explain the multi‑point inspection process. Write complete and accurate repair orders using the CDK system. Customer Contact process: Provide estimates that are accurate and support upfront pricing. Obtain approval to review findings of the multi‑point inspection and associated prices. Obtain approval to proceed with Additional Service Requests. Return repair orders to the dispatcher or technician to complete the requested work immediately. Communicate with technicians/dispatchers to clearly understand the services required and performed. Follow up with the customers during the repair/servicing of the vehicles so they are aware of the status. Follow the Customer Delivery process: Receive and process cash or credit payments for all services performed and complete payment and repair order coniliation reports. Upon completion of service, promptly and professionally deliver the vehicle to the customer. Explain the services completed and future recommendations for services to the customer. Performance Measurements – Performance Expectations: Customer Satisfaction Index at region or above. Hours per repair order: Monthly average of two hours per repair order. Additional Service Request (ASR) penetration: 35% or above. Effective Labor Rate: Maintain an effective labor rate of 85% of the door rate. Environmental & Physical Requirements Regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk, and hear. May incidentally be required to stoop, kneel, crouch, lift weights, or exert a force up to a maximum of 25 pounds. Benefits Include Health, dental, life and disability insurance 401(k) with company match Flexible spending accounts Paid Time‑Off Qualifications Communication skills – communicates effectively with others. Time management – managing one’s own time and the time of others. Typing – the ability to type efficiently to enter repair orders. Mathematics – calculating service costs and counting change. Basic computer skills #J-18808-Ljbffr Balise Motor Sales