Mortgage Loan Processor, NEO Home Loans

Responsibilities Manage the end-to-end processing of mortgage loan applications, ensuring all necessary documents are collected and reviewed for accuracy. Collaborate with loan officers, underwriters, and processors to facilitate a smooth and efficient application process. Oversee the organization and maintenance of loan files, ensuring compliance with regulatory standards and company policies. Verify and validate all required documents and information provided by clients. Act as a primary point of contact for clients, providing updates on the status of their loan applications. Address client inquiries and concerns in a timely and professional manner. Collaborate with internal teams, including underwriting, processing, and closing departments, to ensure a coordinated and efficient workflow. Communicate with external stakeholders, such as real estate agents and title companies, to coordinate the closing process. Ensure compliance with industry regulations, company policies, and loan program guidelines. Conduct quality assurance checks to minimize errors and ensure accuracy in loan documentation. Monitor and manage the loan pipeline to track the progress of applications and meet closing deadlines. Provide regular updates to all relevant parties on the status of loans in process. Proactively identify and address issues or challenges that may arise during the loan application process. Work with internal teams to find solutions and ensure a positive client experience. Provide administrative support to loan officers and other team members as needed. Assist in maintaining accurate and up-to-date records in the loan management system. Qualifications Bachelor's degree in business, finance, or a related field. Previous experience in mortgage lending operations or loan coordination is preferred. Strong organizational and multitasking skills. Excellent communication and interpersonal skills. Detail-oriented with a focus on accuracy. Familiarity with mortgage software and documentation tools. Benefits Performance-driven compensation – Competitive base salary with bonus or incentive opportunities, depending on role. Comprehensive, flexible health benefits – A range of medical and dental plans to choose from based on your needs, with vision coverage available for you and your family starting on day one. Financial wellbeing & long-term support – Build long-term financial security with a 401(k) through Vanguard, HSA with employer contributions, FSA’s, Employer Paid STD & LTD plans and access to financial planning resources. Time to recharge – Generous paid time off, company holidays, sick time, and paid parental leave. Support for families – Paid parental leave and childcare support, including employer matching for dependent care FSA. Holistic wellbeing support – Mental health care (6 free virtual or in-person sessions) and wellness programs through Spring Health, EAP access, and additional perks like pet insurance and lifestyle discounts. Flexibility in how you work and live – Pre-tax Commuter benefit accounts with an employer match, and programs designed to support different working styles and lifestyles. Daily perks that make work better – Meal and snack offerings in select offices, plus a stipend to support your day-to-day – whether you’re in the office or working remotely. An exceptional NYC office experience – Work from our World Trade Center headquarters – featuring thoughtfully designed spaces, natural light, and panoramic skyline views. It’s a space built for collaboration, creativity, and bringing bold ideas to life. High-impact work at a category-defining moment – Help shape the brand of an AI-native company reinventing homeownership from the ground up. Disclaimer Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law. We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr