Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in January of 2017 after spending 12 years in the financial industry, bringing a strong foundation in business and financial guidance into agency ownership. I graduated from Cadiz High School and earned my degree in Business Administration from West Liberty University. Community involvement is a core value for our office — we proudly sponsor the Steubenville Nutcracker Village, local baseball teams, and 4-H auctions, and I’m an active member of the Jefferson County Chamber of Commerce. Supporting local organizations and showing up for our community is an important part of how we do business.

We’re proud to be recognized locally, including being a 2025 Herald-Star nominee for Best Places to Work. Our agency was also voted Best Insurance Agency in both 2024 and 2025, and was named Best Insurance Agent in 2025.

For our team, we offer a Simple IRA, licensing reimbursement, and a strong emphasis on work-life balance. Our office culture is rooted in service, stability, and connection, and we’re looking for people who value community involvement and want to grow in an agency that truly cares about the people it serves. If you’re looking for a place where you can grow while making a positive impact in your community, this could be the right fit for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Casie Johnson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.