Retail Assistant Branch Manager

Retail Assistant Branch Manager Responsible for aligning direction with the Retail Branch Manager to drive results, support growth of consumer and business relationships, community engagement, and store partner relationships, while delivering the Woodforest Experience to every customer. Key Responsibilities Assist Manager in achieving branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to the customer. Be a “Keeper of the Woodforest Culture” and create energy around retail objectives and initiatives. Additional Responsibilities Develop and lead innovative strategies to grow, retain and deepen consumer and business relationships. Proactively grow business deposits and loans through inside and outside business calling. Enhance customer experience by warmly greeting, engaging, and developing relationships with customers, community members, and retail partners. Embrace and lead a technology-driven customer experience. Lead, partner, and execute a community engagement strategy with a Community Development Relationship Manager. Inspire and coach team members to reach their full potential and act as a positive role model. Demonstrate flexibility to perform any other assigned duty. Exhibit operational excellence through adherence to policies and procedures. Maintain confidentiality, follow directions, and apply proper policies and guidelines. Practice branch security procedures and protect customer confidentiality and privacy. Perform branch servicing duties: payments, cash handling, vault balancing, ordering cash, cards, reports, audits, controls, ATM maintenance, and cleaning. Practice prudent expense management. Address customer questions and concerns by telephone or in person, or refer to an appropriate resource with ownership until resolution. Competencies Required Proactive in seeking business outside the branch. Goal oriented, disciplined team leader with strong interpersonal skills and sales aptitude, comfortable with outside sales. Open to direct coaching and feedback. Flexible or willing to work extended hours to meet business needs; demonstrating reliability. Exhibit effective problem‑solving, composure, and a positive attitude when interacting with customers and team. Quick learner of products, services, policies, procedures, regulatory guidelines and involved in sales and service processes. Maintain confidentiality, follow directions, and apply proper policies and procedures. Excellent organizational skills, prioritize workload, multi‑task in a fast‑paced environment while maintaining accuracy. Understand instructions, forms, applications, financial statements, and credit reports. Minimum Qualifications / Experience 3 years of relevant and transferable sales and/or customer service experience. OR Associate’s degree and 2 years of relevant and transferable sales and/or customer service experience. OR Bachelor’s degree and 1 year of relevant and transferable sales and/or customer service experience. Demonstrable leadership ability and experience; prior supervisory experience is helpful. Previous in‑store banking experience preferred but not required. Positive and engaging attitude. Formal Education & Certification High School Diploma or equivalent required. Work Status & Schedule Full‑time; Primary location: Salisbury, MD – Walmart‑0140. Salary: $20.60 to $28.84 per hour. Unposting date: ongoing. Supervisory Responsibility Mentor or lead a team of more junior staff; does not have formal personnel decision authority. Travel Up to 25% or more outside of branch or as needed by customer. Working Conditions Conditions include standing most of the time, may involve walking, moving, bending, stooping or sitting for brief periods; occasional lifting and carrying items up to 30 lbs. Benefits Woodforest offers 11 holidays and PTO based on years of service. See the benefit documents for details. Benefits may be modified, amended, suspended or terminated at any time. Disclaimer This job description is not a comprehensive listing of all duties and the employer may assign additional duties. Equal Opportunity Employer Woodforest is an Equal Opportunity Employer, including Disability and Veterans. #J-18808-Ljbffr