Assistant Manager- Plum Lounge

Turn Up The Volume On Your Career At Hard Rock Bristol!

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.

Assistant Manager – Food & Beverage

The Assistant Manager – Food & Beverage supports the daily operation of front‑of‑the‑house Food & Beverage outlets within a fast‑paced casino environment. This role assists with team leadership, guest service excellence, operational efficiency, and regulatory compliance while supporting departmental goals and profitability. This is a full time position (40+ hrs weekly).

Essential Functions

• Support daily front‑of‑the‑house operations to ensure service quality, efficiency, and profitability
• Promote a guest‑focused environment that encourages repeat visitation
• Hire, train, schedule, coach, and supervise team members
• Assist with labor management, scheduling, inventory, and budgeting
• Monitor guest satisfaction and operational performance; implement improvements as needed
• Partner with leadership on food cost controls, forecasting, and promotions
• Ensure compliance with all federal, state, local, and gaming regulations
• Resolve and document guest concerns and service recovery actions
• Support special events and assist across all Food & Beverage outlets as needed
• Perform other duties as assigned

Minimum Qualifications

• Education and experience may be substituted on a year‑for‑year basis: High school diploma or equivalent with six (6) years of restaurant experience, including two (2) years in a supervisory role; or Bachelor's degree in a related field with three (3) years of restaurant experience, including one (1) year in a supervisory role

Additional Requirements

• Must be at least 21 years of age
• Ability to obtain and maintain required gaming licenses and certifications
• Successful completion of background check and drug screening
• Experience opening new properties or outlets preferred

Work Environment & Scheduling

• Indoor casino, restaurant, and bar environments
• Exposure to noise, crowds, lighting changes, and guest activity
• Some areas may permit smoking where allowed by law
• Schedule may include nights, weekends, holidays, and special events