Associate Sales Operations Analyst

Associate Sales Operations Analyst

Software Guidance & Assistance, Inc., (SGA), is searching for an Associate Sales Operations Analyst for a contract assignment with one of our premier SaaS clients in a remote role.

Responsibilities:

• Use strong business judgment to conduct analysis on renewal performance, partner with Sales leaders to build segment- and book-specific action plans, and drive accountability for execution against retention and GNARR targets.
• Own the cadence and run the business for the Renewals organization forecast calls, pipeline reviews, QBRs, and deal inspection focusing on flawless execution and continuous improvement.
• Partner with Renewal leaders on territory design, quota setting, capacity planning, and book-of-business assignments across segments and clouds.
• Collaborate with cross-functional partners across Sales, CSM, Deal Desk, Finance, and Systems to drive renewal performance and achieve world-class results.
• Identify, manage, and resolve operational challenges in the renewal motion efficiently from data integrity and stage definitions to comp policy edge cases ensuring a smooth experience for Sales and customers.
• Successfully implement AI efficiency and infrastructure to streamline renewal forecasting, deal inspection, and pipeline analytics.

Required Skills:

• Deep fluency in renewal metrics (Renewal rate, ARR, GNARR, churn, expansion attribution) and the operational levers behind them.
• Hands-on experience with D365 or Salesforce, Power BI, Clari, and Excel at a proficient level. Comfort with Anaplan or similar planning tools is a plus.
• Proven strength in leading cross-functional problem solving and program management, and in navigating ambiguity across Sales, CSM, Finance, and Systems partners.
• Strong analytical skills with the capability to leverage data to influence decisions and tell a clear story to senior leadership.
• Excellent communication and collaboration skills to work effectively with diverse teams across geographies and clouds.
• Hands-on experience with AI tools and agents (e.g., Copilot, Claude, custom GPTs) and a builder's mindset for identifying where AI can replace manual effort, accelerate insight, or scale team output.
• Bachelor's Degree in Finance, Math, Business or related field
• 3+ years in Sales Operations or related field

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work.