Ecommerce Analyst

This range is provided by Randstad Enterprise. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $40.00/hr - $45.00/hr Job Title: Assistant Manager, CRM Operations 6-month CONTRACT opportunity Work arrangement: 2 days hybrid onsite in NYC, 3 remote days Job Description: Act as a point of contact for third-party CRM vendors including Braze, Movable Ink, and email agency teams. Partner with cross-functional teams including Brand Marketing, CDP, and Analytics to deliver and scale CRM initiatives across brands, aiming to drive acquisition, retention, and customer lifetime value (CLV). Collaborate with the NA CDP team to support segmentation and personalization strategies, manage the roadmap of new capabilities, and assist with prioritization & communication with brand teams on tickets. Assist in creating and maintaining reporting dashboards using tools like Looker to track CRM performance and inform campaign optimization. Coordinate enablement sessions and knowledge-sharing workshops for brand teams on platforms and tools like Braze, Movable Ink, and CDP. Manage regional administrative tasks such as platform access permissions, invoicing, and budget tracking in coordination with Finance. Contribute to the development of CRM documentation and operational guides to streamline workflows across cross-functional teams. Qualifications: 4-6 years of experience in CRM, email marketing, or marketing operations, preferably within a direct-to-consumer or e-commerce environment. Hands-on experience with ESPs like Braze (preferred) or similar. Knowledge of lifecycle marketing best practices, customer segmentation strategies, and marketing automation tools. Familiarity with analytics tools like Looker, Power BI, or Google Analytics is a plus. Excellent project management and cross-functional collaboration skills. Ability to lead and scale complex, multi-brand CRM operations with an eye for continuous improvement. Comfort navigating a fast-paced environment with shifting priorities and multiple stakeholders. Detail-oriented and process-driven, with strong written and verbal communication skills. Understanding of key CRM KPIs and how to translate them into actionable insights. Knowledge of HTML/CSS is a plus. Seniority level Mid-Senior level Employment type Contract Job function Marketing Industries Retail, Luxury Goods, and Jewelry Referrals can increase your chances of interviewing at Randstad Enterprise by 2x. #J-18808-Ljbffr