Service Desk Technician

Vetcor is looking for a Service Desk Technician based in the Dallas, TX area to assist our veterinary practices with network maintenance and troubleshooting. A strong work ethic with a focus on quality, results, and customer satisfaction are key aspects of this position. We are WILD about people that share a love for animals. We are a veterinarian-led team with 900+ veterinary offices in 43 states and Canada executing our mission to enhance the health and well‑being of pets and their people. If you love pets as much as you love working with people, join us – we think there is something paws‑itively special in store for you! In this role, you must report to the Josey Ranch location for the first 60 days of employment, schedule Monday - Friday from 8:00 am - 5:00 pm CST. After onboarding a hybrid schedule will be considered. The hours should remain 8:00 am to 5:00 pm Monday through Friday, CST . The Service Desk Technician is responsible for providing escalation support for work stoppage issues at all times when our veterinary practices are open. Occasionally, project work must be completed during maintenance windows after hours and on weekends. Service Desk Technician Role Duties and Responsibilities End-User Support Provide remote support to our hospital and Service Center locations as needed to resolve technical issues and concerns. Provide occasional on-site support to hospitals when visits are required. Responsible for new user and computer setups as well as terminations and decommissioned hardware requests according to company policies and procedures. Promptly respond to work stoppages and other priority cases, handle problem recognition, research, isolation, and customer updates, and provide incident documentation, case resolution, and follow‑up for user problems. Monitor helpdesk tracking software and prioritize workload with incoming incidents to ensure all incidents are resolved in a timely manner. Provide exemplary customer support to our veterinary hospitals. Projects Assist in the execution of technology projects including, but not limited to, hardware refreshes, enterprise software updates, patch management, and compliance remediation. Participate in high‑visibility projects and be the voice of the end user to ensure that the projects are beneficial to the company. Manage and maintain the network for all hospitals and Service Center locations including managing telecom relationships and inventory control, troubleshooting network equipment, and working with end‑users to ensure well‑performing and reliable networks. Perform other projects and duties as assigned by leadership. Job Requirements Minimum 3 years experience in Information Technology and customer service. Exposure to Microsoft server operating system and server platforms. Exceptional problem‑solving skills. Strong written and verbal communication skills. Able to multi‑task and excel in fast‑paced, competing deadline situations. Ability to work well in a team environment. Bachelor's Degree in Business Administration, Information Systems, or related studies preferred but not required. We offer competitive compensation and industry‑leading benefits, including medical, dental, vision, STD/LTD, life insurance, and matching 401(k). You also get to work with a passionate team that works hard, plays hard, and enjoys winning by doing the right thing for others. Work Environment and Physical Demands This team member is responsible for providing escalation support for work stoppage issues at all times when our offices are open. Occasionally, project work must be completed during maintenance windows after hours and on weekends. Prioritize your work‑life balance and enjoy a fulfilling time away from work with our generous offerings. Paid Time Off Paid Holidays Training & Development Unleash your potential and foster professional growth through our comprehensive education and training programs. Vetcor University - training for skill development and career growth CE Allowance and opportunities Tuition Assistance Program Lend a Hand Program – increased pay to help a sister hospital VetLife Days – rotate to a sister hospital Health & Welfare Take care of your well‑being with our comprehensive health and wellness benefits. Medical, Dental, and Vision Insurance Optional Life Insurance, Disability, and Accidental Insurance EAP with counseling and mental health benefits DVM Professional Liability Insurance fully covered Licensure Fees, Professional & Association Dues Financial Wellbeing Secure your financial future with our range of offerings designed to promote your financial well‑being. 401K with company contribution Health Savings Account Flexible Spending Account EAP with Financial & Legal Advice/Services Tuition Assistance Program Employee Referral Bonus Time Off/Work Life Balance Prioritize your work‑life balance and enjoy a fulfilling time away from work with our generous offerings. #J-18808-Ljbffr Josey Ranch Pet Hospital