Event Staff University of Houston

Job Description

Job Description

Description

Position: Event Staff
Location: University of Houston
Pay: $15 an hour
Shift: Subject to Events

As Event Staff, you will play a vital role in ensuring a seamless and positive experience for customers using parking facilities during events. Your primary responsibilities will include assisting customers with payment inquiries, managing challenging customer interactions, and facilitating the parking process. Your commitment to exceptional service will guide your actions as you address customer concerns within the established site policies. You will engage with customers during entry and exit procedures, process parking fees, and accurately document passes issued in the logbook. Additionally, you will contribute to operational efficiency by preparing shift reports, sorting tickets, and managing shift bank deposits.
Key Responsibilities

• Assisting customers who are unsure of how to pay for their parking 
• Dealing with irate customers and solving issues to the best of their ability within the policy and framework set out for the site (Service is priority) 
• Assist customers with the overall in/out process of parking 
• Process tickets and collect parking fees (cash, POS and validations) documents passes created in logbook (visitor passes, validations, and event tickets) 
• Prepare shift reports and ticket sorting 
• Prepare shift bank deposit 
• Identify and report parking equipment deficiencies and safety concerns to direct supervisor 
• Litter pick up and now shoveling/salting (as required) 
• Other duties assigned 
• Responsible for maintaining and operating equipment belonging to Reimagined or the Property manager during their shift 
• Responsible for the collection of cash and front line revenues 
• Control all lot revenues and record keeping as it relates to work performed 
• Interacts face to face with our customers 
• Must ensure that the site at which the individual is working is kept clean, neat, and free of any obstacles in accordance with the requirements of that site 
• Control of all tools and equipment required to perform his/her duties 
• Must be organized 
• Make suggestions and recommendations relating to the way various jobs are performed 
• Consults with his/her supervisor or manager regarding items of relevance to the parking operation 
• Revenue control sheets as mandated by management or the property manager for both automated and non-automated locations must be balanced 
• Each employee is required to log all the issues/events in the log book, and bring them to the attention of his/her direct supervisor 
• In problem situations, in order to achieve a resolution through his dealings, with the customers and his/her supervisors or manager 
• Act as a front line employee which is considered an extremely important function of this position 
• Uniforms with company logo or crest must be worn when on duty in a neat and well groomed manner. Appearance is representative of the company 
• Responsible for prioritization of various jobs with his/her supervisors/manager
• Responsible for tracking levels of stocks as well as supplies 

Skills, Knowledge and Expertise

• Strong command of the English language be friendly, even-tempered, cooperative, able to work independently and be able to communicate effectively 
• Basic knowledge of the parking equipment used at the site; Pay Stations, Ticket Dispensers, Exit Readers, Gate Machines 
• Basic knowledge of both desk/handheld POS parking equipment used at the site
• High School Diploma or GED required 
• Basic Technical Education 
• Customer Service Experience required 
• Parking related Experience 

Benefits

Join our team and enjoy an outstanding benefits package, including:



 



 

(Full Time Only)

Generous Paid Time Off : Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge.  

Comprehensive Health Plans : Access top-notch Medical, Dental, and Vision coverage for you and your family.

Life and Disability Insurance : Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.

401(k) Plan : Benefit from a generous employer match with immediate vesting to help you save for retirement.

Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.

Parental and Caregiver Leave : Enjoy time off to support your growing family or care for loved ones.



 



 

(Part Time)

401(k) Plan : Benefit from a generous employer match with immediate vesting to help you save for retirement.

Sick Time Off : Prioritize your health and well-being with paid sick leave based on state laws and regulations.

Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.