Student Technical Support Assistant I_On-Campus FWS

Student Technical Support Assistant I_On-Campus FWS

Position Title - Student Technical Support Assistant I_On-Campus FWS

Level of Support - Student Support I

Position Type - On-Campus FWS

Number of Openings - 10

Work Hours - Before Standard Business Hours (M-F before 8am), During Standard Business Hours (M-F 8am-5pm), After Standard Business Hours (M-F after 5pm), Weekends (Saturday-Sunday)

Wage Per Hour - 18.90

Division/School - Division of Information Technology

Department Name - 641201 SERVICE MANAGEMENT

Department Bio - GW IT's GWSB/GSEHD/CPSAdm support pod provides technical assistance and information to GW's School of Business (GWSB), Graduate School of Education and Human Development, and College of Professional Studies (Administration).

Position Specific Summary - Providing basic technical and computer support assistance to departments and customers. Responding to customer support inquiries. Performing remote and in-person technology assistance. Responding to customer support requests for technical assistance in classrooms, conference rooms, and staff/faculty office areas. Coordinating with the IT Support Center (ITSC) staff on support requests. Creating, modifying, and resolving support tickets. Providing information about GW IT services to the university community. Special projects or other duties may be assigned related to specific departmental needs.

Standard Position Description - The student will provide basic technical and computer support assistance to departments and customers. Tasks may include: assisting customers with basic technical support remotely and in person, ensuring that technology is functional and available for use, assisting with point of sale transactions. Special projects or other duties may be assigned related to specific departmental needs.

Professional Outcomes - Communication, Teamwork, Technology and Data

Required Qualifications - Entry level position, little to no experience required, all training will be provided.

Job Open Date - 05/11/2026

Job Close Date - 07/31/2026

Campus Location - Foggy Bottom

Work Type Designation - In-Person

Hiring Manager Name - Piotr Zielinski

EEO Statement - The university is an Equal Employment Opportunity/Affirmative Action (EEO/AA) employer committed to maintaining a nondiscriminatory, harassment–free, diverse work and education environment. The university does not unlawfully discriminate on the basis of protected characteristics or on any other basis prohibited by applicable law in any of its programs, activities, or employment practices. For more information on this policy and its purpose, please read the Equal Employment Opportunity Policy Statement.

Background Check - The student employee will: Work in or have access to residence halls or other restricted areas, or have access to university key. Background check required.

Documents Needed to Apply

• Resume
• FWS Program Student Statement (Only Attach the Official Document)
• Class Schedule