Service Manager

Job Description

Job Description

Company Overview  

ProLift Toyota Material Handling is more than a forklift distributor in the Midwest. We are a material handling supply chain and logistics partner that focuses on our customers and takes action on improving our customer's business.  

We are a passionate and inclusive group of people working together to foster innovation for our customers, community, and each other.  

ProLift Toyota Material Handling strives to achieve indispensable partnerships with customers, associates and our communities.  Our company creates these partnerships through communication, continuous improvement, transparency, and doing the right thing.  

Job Summary  

The Service Manager position is responsible for managing and overseeing all aspects of our Service Department.  This includes providing leadership and setting expectations for team members, removing obstacles to ensure efficient workflow across the service departments, and partnering with other departments to ensure the technicians have needed items for repairs.  

General Duties and Responsibilities  

• Coordinate service activity with Equipment Sales, Rent, and Parts Department 

• Maintain and keep current the service library manuals and bulletins 

• Assist sales people in satisfying customers' needs 

• Maintain credibility and confidence of customers 

• Promote ProLift Toyota Material Handling's philosophies, vision, strategies and value of "Doing the Right Thing"; Promote the TLM "Toyota Lean Management" philosophy 

Educational/Job Requirements  

The ideal candidate will have a High School Diploma or equivalent, five to seven years of management experience, mechanical aptitude and service experience, and display efficiency in Microsoft products such as Word, Outlook, and Excel. The Service Manager will communicate with associates, customers and managers, which requires excellent verbal and written communication skills with a particular emphasis on listening skills. The ideal candidate will protect the organization's values by maintaining confidential information utilizing their ability to handle sensitive information.  

The ProLift Team  

Our associates have the opportunity for personal and professional growth as well as a long-term career.  We have examples throughout our company of associates advancements within the organization.  

We value our associates and the work they do.  ProLift associates flourish by collaborating on our obstacles and celebrating our achievements. 

What We Have to Offer  

ProLift Toyota Material Handling is proud of the benefits package we offer associates including medical, dental, vision, 401K, company paid life insurance, company paid short-term disability, paid parental leave, and other supplemental insurance options (i.e. - pet insurance). Paid time off is available after 30 days!  

We have a shared focus in helping our communities thrive. We encourage groups of associates to volunteer for non-profit organizations and reimburse those participants for the hours contributed to our communities. 

Are you ready to make the best decision of your life and join the ProLift Toyota Material Handling team? Apply Now! We are looking forward to hearing from you! 

EQUAL OPPORTUNITY EMPLOYER