Desktop Support Engineer
Qualis1 Inc.
We're Hiring: Deskside Support Engineer | Malvern, PA (Onsite)
Location: Malvern, PA
Role: Deskside Support Engineer
Experience: 4–6 Years
Are you passionate about providing exceptional IT support and delivering outstanding end-user experiences? We are looking for a skilled Deskside Support Engineer to join our team and provide L2/L3 desktop support in a fast-paced enterprise environment.
Key Responsibilities:
✔ Provide L2/L3 desktop support and troubleshooting
✔ Diagnose and resolve hardware, software, and operating system issues
✔ Support MS Outlook, MS Office, and other enterprise applications
✔ Handle printer support and troubleshooting activities
✔ Manage and support VIP users with professionalism
✔ Perform device validation, visual inspections, and inventory verification
✔ Troubleshoot IT equipment failures and connectivity issues
✔ Reset remote management IDs and passwords
✔ Verify console errors, blue screens, and hardware failures
✔ Collaborate with team members and vendors to ensure timely issue resolution
Required Skills:
✅ Desktop Support & Desktop Management
✅ ServiceNow IT Service Management (ITSM)
✅ Windows Desktop Operating Systems
✅ Hardware & Software Troubleshooting
✅ Device Inventory & Validation
✅ MS Outlook & Microsoft Office Suite
✅ Printer Support
✅ Excellent Communication & Customer Service Skills
✅ Strong Analytical and Problem-Solving Abilities
What We're Looking For:
• Strong troubleshooting and diagnostic expertise
• Experience supporting enterprise desktop environments
• Excellent client-facing and VIP support skills
• Ability to work collaboratively within a team environment
• Strong customer and vendor management capabilities
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