Desktop Support Engineer

We're Hiring: Deskside Support Engineer | Malvern, PA (Onsite)

Location: Malvern, PA

Role: Deskside Support Engineer

Experience: 4–6 Years

Are you passionate about providing exceptional IT support and delivering outstanding end-user experiences? We are looking for a skilled Deskside Support Engineer to join our team and provide L2/L3 desktop support in a fast-paced enterprise environment.

Key Responsibilities:

✔ Provide L2/L3 desktop support and troubleshooting

✔ Diagnose and resolve hardware, software, and operating system issues

✔ Support MS Outlook, MS Office, and other enterprise applications

✔ Handle printer support and troubleshooting activities

✔ Manage and support VIP users with professionalism

✔ Perform device validation, visual inspections, and inventory verification

✔ Troubleshoot IT equipment failures and connectivity issues

✔ Reset remote management IDs and passwords

✔ Verify console errors, blue screens, and hardware failures

✔ Collaborate with team members and vendors to ensure timely issue resolution

Required Skills:

✅ Desktop Support & Desktop Management

✅ ServiceNow IT Service Management (ITSM)

✅ Windows Desktop Operating Systems

✅ Hardware & Software Troubleshooting

✅ Device Inventory & Validation

✅ MS Outlook & Microsoft Office Suite

✅ Printer Support

✅ Excellent Communication & Customer Service Skills

✅ Strong Analytical and Problem-Solving Abilities

What We're Looking For:

• Strong troubleshooting and diagnostic expertise

• Experience supporting enterprise desktop environments

• Excellent client-facing and VIP support skills

• Ability to work collaboratively within a team environment

• Strong customer and vendor management capabilities