Specialist, Customer Solutions

What you'll need to succeed as a Customer Solutions Specialist at XPO

Minimum qualifications:

• 1 year of relevant work experience

Preferred qualifications:

• Experience working in cargo claims
• 1 year of experience working in transportation operations or a logistics environment
• 2 years of experience investigating customer complaints/issues and resolving problems to the customer's satisfaction
• Experience working as a member of an integrated team
• Customer service knowledge with the ability to advocate for the customer
• Knowledge and understanding of the basic requirements for freight movement
• Able to effectively cross-train other employees

About the Customer Solutions Specialist job

Pay, benefits and more:

• Full health insurance benefits are available on day one
• Life and disability insurance
• Earn up to 13 days of PTO over your first year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance

What you'll do on a typical day:

• Provide a single point of contact for premium customers
• Utilize available resources to identify issues, offer solutions and provide information to customers regarding shipments, coding, collections, corrections and any other issues
• Assist with the training of current and new customer solutions staff

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO.


We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.


The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.


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