IT Operations Specialist

IT Operations SpecialistWe are looking for a dedicated and detail-oriented IT Operations Specialist to run day-to-day IT operations at Nex. Based in our San Jose office (hybrid), you'll own device lifecycle management, workspace networking, and access provisioning, while also providing remote support to our Hong Kong office. You will play a critical part in keeping employees productive, secure, and equipped with reliable technology as we scale. The ideal candidate is a proactive, service-oriented problem solver who can own IT operations workstreams end-to-end and execute independently, while coordinating with a global team across time zones.This role partners closely with our Information Security team on security-related operations. If you bring broader experience in IT strategy, procurement, or infrastructure, we'd love to hear about it — there's room to grow the scope of this role over time.What You'll DoOwn device procurement, provisioning, maintenance, troubleshooting, resets, and redeployment across the corporate device fleetAdminister IT access provisioning and security for less-sensitive systems (e.g., maintaining admin lists, standard user access)Maintain corporate device information security, including anti-virus and endpoint protection toolsAdminister corporate workspace IT and networking infrastructure — Wi-Fi, server room equipment, and videoconferencing — for the San Jose officeProvide remote support for Hong Kong office networking and videoconferencing systemsRespond to day-to-day employee IT support requests (helpdesk tickets) with speed and clarityStrategy & Cross-Functional SupportOwnership and maintenance of internal IT-owned systems and infrastructure for shared use by multiple functional groupsSupport on business applications and systems procurement, contract negotiation and budget managementSupport delivery of employee IT security training (e.g., anti-phishing awareness) in coordination with InfoSecProvide input on device management strategy (e.g., MDM/MAID tooling) based on day-to-day operational experienceAssist with vendor coordination and support tickets for outsourced IT operations, as directedWho You AreRequired Qualifications2–5 years of experience in IT support, IT operations, or systems administrationHands-on experience with device management (e.g., MDM tools such as Jamf, Intune, or similar)Working knowledge of corporate account and productivity platforms (e.g., Google Workspace admin console)Familiarity with core networking concepts (Wi-Fi, VPN, firewalls) and videoconferencing hardware/software (e.g., Zoom Rooms)Experience with endpoint security tools (anti-virus/EDR) and basic access-control administration (e.g., 2FA)Strong troubleshooting skills and a service-oriented approach to internal IT supportAbility to work independently while coordinating with colleagues across time zones (Hong Kong, U.S. and Europe)Preferred QualificationsExposure to device management strategy (e.g., MDM/MAID tooling selection and roadmap) or corporate account strategy (e.g., Google Workspace), balancing security with operational efficiencyExposure to access provisioning and security strategy for more sensitive systems (e.g., contributing to 2FA/MFA policy, not just administering standard access)Exposure to business application procurement, contract negotiation, or vendor managementExposure to ownership of shared infrastructure (e.g., cloud systems, data lake) across multiple teamsExposure to ownership of customer-facing systems (e.g., Shopify, corporate websites)Experience supporting a hybrid or multi-office environmentExperience in consumer tech, gaming, or hardware companiesWe OfferCompetitive compensation package.Flexible working hours and vacation policy.Product-driven culture that treasures talents and individual growth.Front-row seat and hands-on experience with cutting edge technologies in the evolving gaming fieldNex is located in San Jose, California, USA and Hong Kong. We encourage applications even if you don't meet more than 50% of the requirements — we believe that experience comes in many forms!Nex is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, gender identity, and sexual orientation), national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable law. This policy applies to all individuals at every stage of the employment relationship, including all current and prospective employees, and covers all employment decisions including recruitment, hiring, job assignment, promotion, compensation, benefits, training, discipline and termination.We are committed to providing a workplace free from discrimination and harassment and to fostering an inclusive environment for all employees.