Customer Service Manager

Customer Service Manager

Essential Duties and Responsibilities

Plans, prioritizes, assigns, manages, supervises, reviews, and participates in the work of staff responsible for assigned Customer Service Department services and functions; ensures work quality of staff and adherence to policies and procedures and that of regulatory agencies.

Oversees addition of new accounts, customer billing, payment processing, and debt collections; intervenes in and resolves customer issues and concerns following established policies.

Establishes staffing schedules and resources to meet the demands of assigned tasks and customer demands, coordinates activities with other employees, departments, and outside agencies.

Participates in the development and implementation of goals, objectives, priorities, and policies and procedures including annual budgets of the Customer Service Department.

Participates in the selection, training, and evaluation of departmental staff.

Oversees the verification of the cash drawer balancing, cash handling procedures, depositing of customer payments and various other monetary instruments to banking institutions.

Assists the Fiscal Officer with independent audits and other complex responsibilities; prepares and presents customer service and billing reports to the management team and the Board of Commissioners as needed.

Prepares analytical and statistical reports related to customer service, billing, collections, and other operations and activities within the Customer Service Department.

Qualifications

MUST HAVE EXPERIENCE AT A PUBLIC UTILITY such as water and waste water, electric or gas

Education: NO DEGREE is required. Bachelor's degree from an accredited college or university with major course work in accounting, business management, finance, public administration, public relations or related fields would be a plus.

Experience: Five (5) years of increasingly responsible experience in customer service, billing, and cash accounting including two (2) years of supervisory and administrative responsibilities at a public utility.

Qualifications: Strong communication, ability to lead and handle sensitive information; good organizational skills, detail oriented; capacity to problem solve.

Why is This a Great Opportunity

Great location, desirable location. Competitive salary.

Benefits include medical, dental, vision, defined benefit pension plan, short- and long-term disability, life insurance, employee assistance program, paid vacation, sick time, and holidays.