Desktop Support Technician

Job Description

Job Description

Description

Job Description

Our client is seeking a highly motivated Desktop Support Technician to join its Technology Services team supporting hospital campuses and clinical operations throughout Manhattan. This individual will provide hands-on technical support for end-user computing environments, ensuring that physicians, nurses, clinicians, researchers, administrative personnel, and hospital staff can effectively utilize technology critical to patient care and business operations.

The Desktop Support Technician will be responsible for the installation, configuration, deployment, maintenance, troubleshooting, and support of desktop and laptop computers, printers, mobile devices, peripherals, conference room technology, and related hardware and software assets. The successful candidate will respond to incidents and service requests, diagnose technical issues, document resolutions, and ensure adherence to technology standards and operational procedures.

Primary responsibilities include:

• Provide onsite and remote desktop support for Windows-based computers and related technologies throughout hospital and ambulatory care environments.

• Troubleshoot hardware, software, operating system, network connectivity, printer, and application issues.

• Support Microsoft Windows 10, Windows 11, Office 365, Outlook, Teams, and enterprise applications.

• Install, configure, image, and deploy desktops, laptops, mobile devices, monitors, docking stations, and peripherals.

• Perform workstation refreshes, upgrades, replacements, and relocations.

• Support hospital technology initiatives including operating system migrations, hardware refreshes, device lifecycle management, and deployment projects.

• Maintain and update Active Directory user accounts, permissions, and security groups.

• Provide support for wired and wireless network connectivity issues.

• Document incidents, service requests, and resolutions within the organization's ticketing system.

• Coordinate with Infrastructure, Networking, Security, Clinical Applications, and other technical teams to resolve escalated issues.

• Perform routine maintenance, updates, and preventative support activities.

• Ensure compliance with security policies, standards, and procedures.

• Deliver exceptional customer service while supporting mission-critical healthcare operations in a fast-paced hospital environment.

• Assist with inventory management, asset tracking, and hardware asset reconciliation.

• Support conference rooms, audiovisual equipment, and end-user collaboration technologies as needed.

• Participate in special projects and technology rollouts as assigned.

The ideal candidate is a proactive problem solver with strong communication skills, excellent troubleshooting abilities, and a commitment to providing a superior customer experience in a healthcare setting.

Skills

Desktop, Windows 10, Support, Troubleshooting, Hardware, Active directory, Windows, Customer service, Technical support, Imaging, Deployment, Office 365, Printers

Top Skills Details

Desktop,Windows 10,Support,Troubleshooting,Hardware,Active directory,Windows,Customer service

Additional Skills & Qualifications

Additional Skills & Qualifications

• Excellent customer service and interpersonal skills.

• Strong verbal and written communication abilities.

• Ability to work independently and as part of a collaborative team.

• Strong organizational and time-management skills.

• Ability to prioritize multiple tasks in a fast-paced environment.

• Professional demeanor when interacting with executives, physicians, clinicians, patients, and staff.

• Strong analytical and troubleshooting skills.

• Demonstrated honesty, dependability, and strong work ethic.

• Experience supporting healthcare, hospital, or clinical environments is preferred.

• CompTIA A+ certification or equivalent technical certifications are a plus.

• Experience with ServiceNow, SCCM, Intune, Azure AD, and enterprise device management tools is preferred.

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of New York, NY.

Pay and Benefits

The pay range for this position is $25.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in New York,NY.

Application Deadline

This position is anticipated to close on Aug 21, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.