Clinical Engineering Manager

Clinical Engineering ManagerManages, directs, documents, and organizes Clinical Engineering, corrective maintenance, preventative maintenance, projects, and day-to-day operational duties for assigned hospitals/sites and resources. Functions as the primary contact and "face of" Clinical Engineering for hospital leadership, staff, outside vendor equipment service providers and the greater hospital system. Part of the Clinical Engineering management team across all Jefferson locations managing SLA's, KPI's, budgets, OEM and 3rd party support contracts, reporting up to the VP/AVP of Clinical Engineering.Manages day-to-day operations and Biomedical/Imaging staff in support of hospital/site operations, support, reporting, and regulatory compliance. Assesses the impact of scheduled preventive maintenance frequency and content on unscheduled equipment failures and recommends/implement changes. Provides budget development assistance and oversight. Monitor and assist with service, repair, and maintenance on clinical equipment and/or assigned equipment/devices/systems. Order and/or locate parts as needed, verifying prices and if alternate sources are available and appropriate. Monitor vendor and in-house response times to maximize equipment uptime and distribute workloads based on preventive and corrective maintenance service needs. Determines training needs for in-house service staff and recommends/implements arrangements to test equipment and tools. Participates in all projects related to equipment selection, acquisition, acceptance testing, installation, and user training for equipment used or supported within assigned areas. Develops, analyzes, and presents the periodic cost of service reports. Make and implement approved recommendations and action plans to ensure that all budgets and targets are met. Reviews specifications for new equipment acquisition based on requests, and approved capital equipment budgets.Manage assigned biomedical support staff and locations, including weekly on-call rotation for after-hours and weekend support, Serve as primary point of escalation for support issuesPerforms on-site rounds to verify equipment operational status and marked observations concerning equipment performancePrioritize scheduled maintenance for medical equipment maintenance and reviews the status of completion rates, reassigns staff and work priorities to ensure attainment of completion ratesReviews all incident reports related to equipment malfunction and/or misuse and takes appropriate actions to ensure that the equipment is taken out of service for failure mode analysisReviews monthly failure rates, response times, productivity, and efficiency work data for all service providers and makes/recommends improvements to maximize available resourcesReviews operational performance data and reports variances to the service provider and/or department director for evaluation and corrective actions. Develops, produces, and implements necessary action plans on issues related to equipment maintenance and support servicesResponsible for Monthly Operational Reports (MOR), including SLA's, KPI's, and other metricsReviews, audits, and approves vendor work invoices and related service documentation to verify appropriate billing and compliance with hospital policies and proceduresReviews, revises, and/or develops preventive maintenance and quality control testing procedures based on manufacturer recommendationsReviews and authorizes all staff requests for purchase of parts or external vendor services which exceed $5,000 per work eventAssist with recall/alert identification and managementReviews FDA, ECRI, manufacturer, and/or other device recall and problem notification sources to verify if any of the covered equipment falls within the problem equipment listingsReviews Incident Reports related to equipment malfunction or misuse and takes actions to ensure patient safetyAssists with coordinating and performing clinical trials on new equipment under consideration for purchaseAttending vendor sponsored technical training service schoolsParticipates in continuous performance improvement initiatives related to medical equipment useInterviews candidates for employment and makes hiring and termination recommendations for in-house equipment service staff positionsMaintains training and competency records on all service staff. Develops and implements staff cross-training programs to ensure that all technical staff have opportunities to expand technical knowledgePerforms annual performance evaluation reviews and provides quarterly assessment reviews of work productivity and effectivenessSpecial projects and other duties in support of the hospital system as assignedPeriodically conform to a flexible work schedule on an as-needed basisKnowledge, Skills and Abilities:Demonstrates ability to communicate orally and in writing with team members, management, and usersMust demonstrate ability to analyze equipment service maintenance data and summarize the information into a written reportMust be able to function independently and competentlyMust be knowledgeable of equipment management standards and regulationsMust demonstrate a working knowledge of both clinical applications and equipment service procedures for a wide range of equipment modalitiesProficiency in performing database management functionsKnowledge of state-of-the-art electronic and test equipment, quality assurance procedures, and preventive maintenance proceduresKnowledge of source, use, and applications of alternative parts providers as related to electronic or electromechanical equipmentKnowledge of computer software-based work order tracking systemsAbility to work well in a team environment and to be self-motivated and self-disciplinedEffectively deals with multiple and changing prioritiesAbility to travel to additional hospitals/sites and periodically conform to a flexible work schedule on an as-needed basisEducation:High School Diploma.Associates Degree preferred.Preferred: Vendor and/or model specific service training certificates on five or more types of medical equipment or related technical systemsExperience:Minimum 8-10 years progressive experience servicing and supporting a wide range of clinical equipment and related systemsLicenses and Certifications:Certified Biomedical Equipment Technician (CBET) and/or Military (DoD) Biomedical Equipment Technician certificationVendor and manufacturer (OEM) repair/training certification(s) or similar credentialsAdditional Experience:Any GE PCS/Telemetry experience would be a plusWork Schedule and Requirements:Standard support (work) hours are Monday to Friday 7:00 am to 3:30 PMOn call, after hours, weekend, and holiday work may be requiredMay be responsible for multiple locations in the same geographic areaSome site-to-site travel may be requiredFlexible work schedule required to accommodate projects, system support, and troubleshooting