Access Specialist I - Patient Services

Join a dynamic healthcare team in the Pacific Northwest region as a Patient Access Specialist I, where your role is vital in delivering compassionate and efficient service to patients throughout their care journey. This part-time, per diem position focuses on ensuring accurate patient scheduling, registration, and financial processing with a warm and professional approach.

Job Summary

As a Patient Access Specialist I, you will be responsible for registering patients accurately, verifying insurance and benefits, and managing referrals and pre-authorizations. You will conduct patient interviews prior to visits, handle point-of-service collections, and maintain precise records while providing exceptional customer service in a fast-paced environment.

Key Responsibilities

• Schedule and register patients using healthcare software, ensuring data integrity including patient identification and insurance verification.
• Verify referrals and pre-authorizations for services.
• Conduct registration interviews to gather necessary patient information.
• Collect patient financial responsibilities such as co-pays and co-insurances, manage cash drawer operations, and generate receipts.
• Operate multi-line phone systems to respond promptly and professionally to inquiries.
• Maintain patient comfort, dignity, and confidentiality throughout the intake process.
• Complete daily assignments, administrative tasks, and special projects as needed.
• Collaborate effectively with team members and support a positive work environment.

Education and Experience

• High School Diploma or equivalent required; Associate's Degree preferred.
• Healthcare experience is advantageous.
• Familiarity with medical terminology and healthcare revenue cycle is preferred.

Licenses and Certifications

• Basic Life Support (BLS) certification is encouraged.

Skills and Abilities

• Ability to thrive in a fast-paced setting while maintaining accuracy and professionalism.
• Proficiency with insurance verification systems and healthcare software.
• Strong computer skills, including Microsoft Office and various office equipment.
• Excellent problem-solving, organizational, and communication skills.
• Capacity to handle confidential information with discretion.
• Flexibility to adapt to changing workloads and environments.
• Team-oriented mindset with a commitment to positive collaboration.

Physical Requirements

Includes occasional lifting and carrying of items up to 35 lbs, standing, walking, bending, and operating office equipment.

Work Environment

This role operates within a supportive healthcare setting in the Pacific Northwest, offering opportunities for professional growth and engagement in a community-focused organization.