Operations Manager

Primetals Technologies USA is a leading partner for engineering, plant construction and lifecycle services in the metal industry. We provide innovative and practical solutions to support our customers with long‑term sustainability goals and their increased competitiveness. We believe the technical and economic know‑how of our employees is the key success factor of our company. At Primetals Technologies, you are encouraged to learn, grow, develop and contribute. Come join the 7,000 employees worldwide working at Primetals Technologies, a Group Company of Mitsubishi Heavy Industries. We are currently searching for a Technical Services Manager/General Manager for our Calvert location. Responsibilities Directs the Facilities’ maintenance and manufacturing production towards the accomplishment of MSM’s organization objectives. Develops and recommends operating policies. Directs the maintenance and manufacturing to maximize profit. Defines and recommends maintenance and manufacturing objectives; develops specific short and long range plans and programs together with supporting budget requests. Directs the preparation of specifications for quality, quantity, delivery and service required for purchase of equipment, supplies and materials to meet production schedules and quality standards. Insures prompt and economical receipt of needed materials and supplies, and delivery of service to customers. Formulates and installs standard production practices based on comparative studies of methods, costs and production figures. Supervises installation and maintenance of all equipment used in production. Sets up and maintains inventory controls and levels to confirm with budgets and forecasts. Directs preparation of cost control reports, cost estimates and staffing and facilities requirements forecasts. Primary contact for customers. Identifies opportunities for continued growth. Motivates personnel and increase corporate identity of personnel in order to achieve the Company goals. Responsible for recruiting, training and developing service personnel. Formulates service programs to educate customers in the maintenance of equipment. Oversees the maintenance of customer complaint records and accompany steps taken to resolve the situation involved. Directs the investigation of all situations of all customer service dissatisfaction. Ensures that personnel maintain customer good will during service period. Performs other related duties as assigned by management. Experience / Education / Skills / Abilities Fifteen years of a combination of engineering, project management and management level experience within a steel mill maintenance environment BS in Manufacturing, Engineering or a related field preferred Leadership - A demonstrated ability to lead people and get results through others Management - The ability to organize and manage multiple priorities Planning - The ability to think ahead and plan over a 3 - 5 year span of time Problem Analysis - Resolution at both a strategic and functional level Strong Customer Orientation Excellent interpersonal and communication skills High performance teams and a strong team player Commitment to Company values Primetals Technologies offers a full range of benefits starting with first day of employment. If you want to learn more about Primetals Technologies, visit our website! At Primetals Technologies, we value difference for the benefit of our Employees, our Customers and our Community. Primetals Technologies is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. #J-18808-Ljbffr