Office Manager/Billing Coordinator

Job Description

Job Description

Office Manager

Behavioral Health Group (BHG) is the largest network of Joint Commission-accredited treatment centers and the leading provider of opioid addiction treatment services. We are dedicated to helping individuals overcome substance use disorders. With over 115 locations in 24 states, our team of more than 1,900 employees serves over 42,000 patients.

Job Summary

The Office Manager oversees the administrative support department and daily operations of the treatment center under the Program Director's guidance. Responsibilities include supervising the administrative support team, maintaining accurate patient and petty cash records, and potentially supervising Facility Maintenance and Security Guard positions.

Responsibilities

• Supervise administrative support team.
• Validate patient identification and monetary status.
• Collect and account for patient payments.
• Prepare bank deposits and run errands.
• Assist patients with insurance forms.
• Perform daily accounting duties using computer programs.
• Interview, train, and evaluate administrative team members.
• Provide input on hiring and personnel decisions.
• Complete and submit weekly reports.
• Maintain patient fee collection and financial records.
• Manage office supplies and reception duties.
• Assist with patient intake and discharge processes.
• Maintain patient charts and compliance tracking.
• Schedule patient appointments with medical staff.
• Develop and manage work schedules.
• Participate in staff meetings and training programs.
• Ensure compliance with regulatory and accrediting standards.
• Engage in outreach activities and maintain confidentiality.

Minimum Requirements

• High school diploma or equivalent.
• Three years of general office experience, one year as an office manager.
• Valid driver’s license.
• Strong leadership, communication, and customer service skills.
• Basic accounting and data entry proficiency.
• Knowledge of confidentiality and information release protocols.
• Ability to work independently, under pressure, and manage multiple tasks.

Physical Requirements and Working Conditions

• Communicate effectively by phone or in person.
• Vision adequate to read correspondence and computer screens.
• Prolonged sitting, some bending, stooping, and stretching.
• Manual dexterity for operating office equipment.
• Variable workload and periodic high stress.
• Standard medical office environment.
• Interaction with patients with various health and legal issues.
• Extended keyboarding periods.

Why BHG?

Join BHG, where your career flourishes in an environment built on teamwork and compassion. At BHG, we're not just a team; we're a family dedicated to patient well-being and professional growth. Here's why you should be part of our journey:

Work-Life Balance : Enjoy generous paid time off for vacation, holidays, and personal needs. Benefit from flexible schedules with early in/early out hours, no nights, and no Sundays, ensuring you have time for self-care and personal commitments.

Investment in Your Growth: BHG prioritizes your development through role-based training and advancement opportunities. Grow with us as we nurture your career path.

Comprehensive Benefits: Choose from three robust benefits programs, including health, life, vision, and dental insurance. Enjoy our tuition reimbursement program and competitive 401K match, along with medical, dental, vision care, life insurance, disability coverage, and vacation time.

Recognition and Rewards: Experience competitive pay, quarterly bonuses, and incentives for completing certifications or licenses.

Employee Perks: Access exclusive discounts on various services and entertainment options. Take advantage of our Employee Assistance Program and self-care series.

At BHG, we thrive on the greatness of our people. Join us and become part of a community that values excellence, integrity, and making a real difference in the lives of others.

BHG is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.