Remodeling Project Consultant (Sales)

Job Description

Job Description

POSITION SUMMARY

The position of Project Consultant (PC) will be responsible for engaging, assessing, and procuring new clients through self-promotion and/or generation of leads. The PC position will meet prospective clients at their home to discuss design options, cost ranges, timeframes, and the Lars design-build process. They will provide the highest level of customer service through weekly updates to our clients throughout the design-build process. The PC is the direct conduit between the homeowner and the Lars team and is eligible for incentive bonuses.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Sales (70%)

• Must be able to sell 2.5 million dollars annually (initial year), 3 million (thereafter);
• Effectively convert at least 20% of design consultations into design agreements;
• Effectively convert at least 80% of design agreements into contracts;
• Cultivate and self-generate leads and sales for Lars Remodeling & Design;
• Provide in-home consultations with prospective clients to obtain a design agreement;
• Establish rapport and obtain customer appointments in-home and at Lars Remodeling & Design for various meetings and reviews;
• Discuss and provide accurate time frames relating to design, permitting, and building of projects;
• Discuss and provide accurate cost ranges directly relating to the client's project(s);
• Educate potential clients on the design services provided by Lars Remodeling & Design;
• Educate potential clients on all company-sponsored finance options available;
• Communicate effectively to ensure a clear understanding of individual client's goals, expectations, design possibilities, and costs;
• Communicate to your team the ideas, goals, budget and time-frame of new design clients;
• Properly document existing home building and finishes;
• Manage the design team throughout the design and estimating process;
• Review designs, estimate, and scope of work to effectively communicate to the team and our clients in the design review process;
• Update, document, and provide any/all changes resulting from conversations, within 48 hours;
• Review design with the homeowner for the team to properly update plans, pricing, and scope of work;
• Properly document and contract clients using Lars Home Improvement Agreement
  • Accurately define realistic start date and completion date;
  • Provide and explain detailed payment schedule;
  • Provide and explain lead and asbestos documentation;
  • Provide and explain notice of cancellation;
• Clearly explain provided detailed scope of work outlining the work to be performed with client and obtain approval;
• Maintain relationship and communication throughout the production of the project;
• Participate in field measures at the client's home working alongside the Lars Remodeling & Design team;
• Walk with trades and vendors during or after the design phase to get accurate quotes and costs;
• Engage with trades and vendors to network and grow a referral base;
• Upgrade knowledge on current design and color trends to create fashionable design solutions; and
• Participate at home shows as needed.

 

Administration (30%)

• Manage, document, and follow up with all potential clients by calling, in-person communication and email through Builder Trend (BT);
• Contribute in development and on-going upkeep of team's design portfolio.
• Assist in identifying inefficiencies or areas of improvement and create documentation and processes;
• Attend Educate Before You Renovate workshops with the ability to perform presentations while being knowledgeable on all topics discussed;
• Report updates to the Director of Sales (DOS) on a regular basis at weekly sales meetings; and
• Maintain involvement as required in all company-sponsored marketing and training programs.

 

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Work Environment and Physical Demands

The physical demands/conditions described below are representative of those that must be met/tolerated by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Ability to travel to various locations;
• Interacting with customers on a daily basis;
• Standing for sometimes long and continuous periods of time;
• Sitting for sometimes long and continuous periods of time;
• Answering or making calls on the telephone for sometimes long and continuous periods of time;
• Using a keyboard to perform research, and to communicate through written means for sometimes long and continuous periods of time;
• Looking at a computer monitor for sometimes long and continuous periods of time;
• Occasionally standing, walking, reaching, and stooping;
• Climbing up and down but not limited to a ladder and stool throughout continuous periods of the day;
• Ability to lift up to 25lbs; and
• Exposure to low to moderate noise level.

QUALIFICATIONS

Incumbents must demonstrate the ability to follow policies and procedures as established in the Company's Employee Handbook. Incumbents will also contribute to a positive work environment by behaving and communicating in a manner such that they get along with all constituent groups, co-workers, and management.

In addition, the education, experience, and other skills listed below are representative of the knowledge, skills, and/or abilities required.

EDUCATION

• High School Diploma or GED; Required

CERTIFICATIONS, Licenses, and Registrations

• CA Driver's License; Required

WORK EXPERIENCE

• Experience in customer service; Required
• Experience in home sales of residential remodeling; Required
• Experience at cost estimating; Preferred
• Experience in construction and project management; Preferred

KEY SKILLS SET

• Have a good understanding of basic design principles;
• Understand and develop architectural and construction details;
• Must exhibit a high level of confidentiality;
• Excellent interpersonal skills;
• Exceptional customer service skills;
• Ability to balance multiple projects;
• Excellent written and oral communication skills;
• Be fluent in the English language;
• Strong organizational, time-management, and problem-solving skills and ability to meet tight deadlines;
• Have the ability to visualize concepts and explain them to others;
• Maintain regular and punctual attendance;
• Must be able to work and complete difficult tasks under no supervision; and
• Be a team player.

EQUIPMENT AND APPLICATIONS

• High proficiency in MS Office, including Word, Excel, Outlook, PowerPoint, and SharePoint;
• Working knowledge of all standard office equipment;
• Working knowledge of software including but not limited to;
  • Adobe Photoshop;
  • PDF – Xchange for PDF creation;
  • Builder Trend, construction management software; and
  • Hubspot, marketing and sales software.