Customer Service Representative

Job Description

Customer Service Representative - Milgard Windows & Doors (Part of MITER Brands)

Location: Portland, OR (Onsite)
Schedule: Monday-Friday | Day Shift
Pay: $23.50 - $26.00 (Depending on Experience)

About MITER Brands

MITER Brands is a family of leading window and door brands united by a passion for quality and driven by the relentless pursuit of 100%. At MITER Brands, we're reframing what's possible for our team members, customers, and communities across America.

As a Customer Service Representative , you'll play a critical role in supporting Milgard's customers by providing outstanding service, coordinating warranty and service requests, and collaborating with internal teams to ensure customer satisfaction.

Key Responsibilities

• Provide quality customer service and customer care in support of Milgard's customer base.
• Process and review service requests in a timely and accurate manner.
• Communicate professionally with external customers and internal partners regarding product and business-related issues.
• Support the customer service process by working closely with Outside Sales Representatives, Production teams, and Scheduling departments.
• Schedule Service Technicians to perform warranty and service repairs.
• Maintain accurate documentation and follow up on customer inquiries through resolution.
• Partner with cross-functional teams to ensure a seamless customer experience.

Qualifications

• Minimum of 1 year of customer service experience utilizing an enterprise system, preferably within a manufacturing environment.
• Previous window industry sales and/or customer service experience preferred.
• High School Diploma required; some college preferred.

Essential Skills & Abilities

• Ability to read, write, and communicate effectively in English.
• Strong ability to work independently and effectively under pressure.
• Sense of urgency with the ability to meet deadlines.
• Excellent customer service and interpersonal communication skills.
• Computer literacy and the ability to quickly learn new software systems.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional problem-solving and follow-through skills.

Why Join MITER Brands?

Milgard is growing and has a strong track record of financial performance, creating opportunities for team members to build rewarding and long-term careers. This is a great opportunity to learn our business, showcase your talents, and contribute to a winning team.

#MITERportland

What We Offer

At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals.

We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance.

Health & Wellness

• Three comprehensive medical plan options
• Prescription drug coverage
• Dental insurance
• Vision insurance
• Teladoc virtual healthcare services
• Employee Assistance Program (EAP)
• Annual Wellness Clinic

Financial Protection

• Company-paid Life Insurance
• Voluntary Life Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Supplemental Hospital Indemnity Insurance
• Critical Illness Insurance
• Accident Insurance

Additional Benefits

• Paid Time Off (PTO) and paid holidays
• 401(k) retirement plan with company match
• Tuition Reimbursement Program
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program

MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law.

Work Authorization and Sponsorship Disclosure:

The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the U.S. and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.