Collections Specialist

Onbe is a fast‑growing FinTech company that helps clients manage payments and disbursement solutions worldwide. About the Role Summary: The Collections Specialist is responsible for managing accounts receivable, ensuring timely collection of outstanding balances, and maintaining positive client relationships. This role works closely with Billing, Finance Operations (FinOps), Accounting, Client Support, and Treasury to resolve payment issues and reduce collection risks. Key Responsibilities Monitor and manage assigned accounts receivable balances and aging reports Proactively contact clients via email and phone regarding overdue invoices Process and post customer payments accurately and timely Create, manage, and monitor payment plans, ensuring adherence to agreed‑upon terms Investigate and resolve billing discrepancies, short payments, and disputes Investigate and reconcile negative balances, including overpayments or duplicate payments Reconcile temporary credits and ensure proper application or reversal as appropriate Collaborate with Billing, FinOps, Accounting, Treasury and Client Support to correct invoice issues and prevent recurrence Maintain accurate documentation of all collection, payment, and reconciliation activities Prepare reporting on collection status, aging trends, and risk items Support end‑of‑month close activities related to accounts receivable Ensure compliance with company policies and applicable regulations Qualifications 2+ years’ experience in collections, accounts receivable, or customer service High school diploma or equivalent required; associate or bachelor’s degree preferred Strong communication and negotiation skills Proficiency in Microsoft Office Suite, Excel, and accounting software Ability to work independently and manage multiple priorities Strong attention to detail and organizational skills Preferred Skills Knowledge of debt collection laws and regulations Experience with CRM or ERP systems, ideally High Radius and Great Plains Ability to maintain professionalism in challenging situations Salary & Benefits The base salary range for this position is $57,420–$60,000 with eligibility for an annual bonus. The actual base salary offered depends on qualifications, experience, skills, education, certifications, and market demand. Benefits include medical, dental, vision, wellness, 401(k) matching, unlimited paid time off, work‑from‑anywhere flexibility, generous parental leave, and more. Equal Opportunity Employer Onbe is proud to be an equal opportunity employer and is committed to creating a diverse workforce. We do not discriminate on the basis of race, color, ancestry, national origin, sex (including pregnancy), gender identity, sexual orientation, marital or family status, religion, age, disability, genetic information, or military service. Our equal opportunity policy applies to all employment decisions. #J-18808-Ljbffr Onbe Financial Services