Collection Specialist

Collections Specialist

Responsible for resolving past due invoices and collecting payments from B2B accounts. Places collection calls and/or transmits correspondence in a fast-paced goal-oriented collections department. Application of payments to invoices within the SAP system.

Requirements And Responsibilities:

• Reviews Accounts Receivable aged 45 days or more, contacts customer for these overdue payments via email or phone calls.
• Resolves invoicing and short payment issues.
• Ensures high-level follow-up on customer payment promises.
• Obtains Credit Reports through Experian and analyzes customer credit history.
• Reviews orders on Credit Hold prior to shipment and releases same.
• Takes appropriate action with customer to encourage on-time payments; recommends escalation of collection process when appropriate.
• Discusses special payment term requests with customers; prepares credit paperwork including promissory notes.
• Creates and sends open item statements to customers.
• Promotes and models RWMIC Core Values in all interactions and responsibilities.

Additional Responsibilities:

• Researches customer reimbursements within SAP.
• Meets or exceeds monthly collection targets and DSO reduction goal.
• Owns and drives resolution of customer disputes in coordination with Sales, Customer Service, and Finance.
• Assists during annual financial audit preparation.
• Aware of and complies with the RWMIC Quality Manual and regulations & requirements as they apply to this job type/position.
• Completes all planned Quality & Compliance training within the defined deadlines.
• Other duties as assigned by the Accounting Manager.

Qualifications:

• High school diploma or equivalent.
• 2 years of B2B Collections experience preferably in a Manufacturing environment.
• SAP experience helpful.
• Excellent verbal and written communication skills.
• Ability to work effectively as a team or independently.
• Ability to manage difficult conversations while maintaining customer relationship.
• Strong attention to detail and accuracy.
• Intermediate PC skills with proficiency in Microsoft Word and Excel.
• Problem solving and negotiation skills.
• Experience with and understanding of multi-cultural and multi-generational differences and the ability to work within this environment is crucial for successful employment.
• The following physical demands are required:
• Stand/Sit/Walk 8 hours per day
• All RWMIC Employees have the responsibility to themselves and the company to work safely.

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We are proud to offer a competitive pay structure along with a well-rounded benefits package designed to support our employees' career growth, health, and work-life balance. Our benefits include:

• 401(k) Retirement Savings Plan with Company Match
• Medical, Dental, and Vision Coverage
• Company-Paid Life & Disability Insurance
• Paid Time Off and Paid Parental Leave
• Flexible Work Options – Telecommuting and Flexible Schedules
• Tuition Reimbursement for Continuing Education
• Wellness Program and Flexible Spending Accounts (FSAs)

At Richard Wolf, we believe in creating a workplace where everyone has the opportunity to thrive. We are committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, status as a protected veteran, or any other legally protected status. We welcome all qualified candidates to apply for open positions.