Patient Services Representative

Patient Services Representative (PSR)

Vera Whole Health is seeking a reliable, customer-focused Patient Services Representative (PSR) to join our team. As the first point of contact for patients, you play a vital role in creating a warm, efficient, and supportive clinic experience. We're looking for someone with strong attendance, excellent communication skills, and 23 years of front-office experience in a healthcare setting. If you thrive in a patient-centered environment and enjoy being part of a collaborative care team, this role is a great fit.

What You'll Do

• Greet and check in patients with professionalism and compassion
• Manage front-office operations including scheduling, check-out, and updating EMR records
• Answer multi-line phones while following urgent/emergent protocols
• Conduct daily appointment reminders and outreach
• Collect and process payments at time of service
• Verify insurance eligibility and assist with authorizations
• Resolve patient concerns with empathy and problem-solving
• Maintain confidentiality and follow HIPAA and safety protocols
• Support administrative tasks such as scanning, filing, and supply management
• Participate in team huddles and contribute to workflow improvements

What We're Looking For

• 23 years of healthcare front-office experience (required)
• Strong reliability and consistent attendance
• Excellent customer service and communication skills
• Ability to multitask in a fast-paced environment
• Intermediate computer skills (MS Office + EMR experience)
• Ability to type 45+ WPM
• Cultural sensitivity and professionalism with diverse patient populations
• Additional language skills are a plus

Schedule

Full Time, MondayFriday 7:30 AM4:00 PM No weekends.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• 13 Paid Holidays
• Paid Time Off (PTO)
• Supportive, team-oriented work environment

Health & Safety Requirements

• Hep B vaccination or proof of immunity
• Negative TB test within 90 days of start date
• CPR/BLS certification (pre-hire)
• Annual influenza and COVID-19 vaccinations per company policy

Compensation

$23.00$34.50 per hour, depending on experience and qualifications.