Pharmacy Guide, Bilingual - Spanish

Job Description A bit about this role: Our Pharmacy Guide team helps members overcome barriers that make it difficult to stay on their medications and navigate their healthcare needs. Pharmacy Guides play a critical role in improving medication adherence by connecting members to the right programs, resources, and support at the right time. This is a fast‑paced, high‑volume outreach role focused on building trust, solving problems, and supporting members throughout their healthcare journey. Most of your day will involve outbound calls and SMS, helping members understand their options, resolve issues, and access the care and support they need. Successful Pharmacy Guides are empathetic, adaptable, proactive, and comfortable balancing member experience with performance expectations in a rapidly evolving environment. Responsibilities and Impact will include: Conduct outbound outreach via phone and SMS to educate and engage members in medication adherence and health support programs. Most of your day will be on the phone with our members. Build trust quickly with members through empathetic, solutions‑oriented conversations that identify barriers to care. Enroll eligible members into pharmacy, financial assistance, and care support programs that improve health outcomes. Coordinate with providers, pharmacies, and internal clinical teams to help resolve member issues and support continuity of care. Schedule medical appointments for high‑risk members when appropriate. Utilize internal systems, AI‑assisted tools, and knowledge resources to research member questions and provide accurate information. Document member interactions accurately, manage follow‑up tasks, and adapt quickly to changing workflows and business needs. Required skills and experience: 2+ years of experience in a high‑volume customer‑facing, outreach, or support role. Strong verbal and written communication skills with the ability to build trust and explain complex information clearly and compassionately. Comfortable spending most of the day on outbound phone outreach in a fast‑paced, metrics‑driven environment. Ability to manage multiple systems, workflows, and follow‑up tasks accurately while adapting to changing priorities. Demonstrated accountability, ownership, coachability, and comfort receiving performance‑based feedback. Note: This is a bilingual position requiring fluency in both English and Spanish (written and oral). Desired skills and experience: Healthcare, pharmacy, Medicare Advantage, care coordination, patient outreach, or contact center experience. Remote work experience. Work Schedule: Hours of Operation: Monday - Friday 8:00 AM - 8:00 PM ET Schedules Available: Monday - Friday 10:30 AM - 7:00 PM ET AND/OR 11:30 AM - 8:00 PM ET Salary: $22 - $26/hour Benefits: Employer sponsored health, dental and vision plan with low or no premium Generous paid time off $100 monthly mobile or internet stipend Stock options for all employees Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles Parental leave program 401K program Equal Opportunity Employer Healthcare equality is at the center of Devoted's mission to treat our members like family. We are committed to a diverse and vibrant workforce. As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. #J-18808-Ljbffr JobRx, Inc.