Recovery Analyst

Role Description

Reporting to the Senior Controller, the Recovery Analyst will own the process of tracking down unmatched repayments across our employer and partner network, digging into the "why" behind each one, and following through until it's resolved. This position is about closing that final stretch where automation stops, using a mix of troubleshooting and direct outreach. Given our scale, every recovered dollar has a real impact on the bottom line and this role takes real curiosity and persistence rather than a fixed playbook. You'll work closely with Finance, Customer Success, and Partner Success, and you'll be the person partners and employers talk to when something needs sorting out.

Your Impact

• Review unmatched repayment summaries, get to the root cause, and decide what needs attention first.
• Reach out directly to partners and employers to resolve issues, keeping Customer Success and Partner Success teams looped in.
• Identify patterns across clients and partners, and share results with the teams who can act on it.
• Own month end recovery reporting, including tracking down what's missing and who to contact.
• Contribute estimates and context to support financial close.
• Handle simple bank reconciliation on incoming and outgoing accounts.
• Put together a monthly summary of aged accounts receivable.
• Flag where matching logic is breaking down and work with our systems owner to test fixes.

Qualifications

• 3-5 years of experience in collections, data analysis, accounting, or something comparable.
• A genuine interest in working with clients and partners, not just data.
• The instinct to keep digging when the obvious answers run out; this role lives in the last 1% that automation can't solve.
• Proficiency in Excel (intermediate level), including pivot tables, formulas, and data analysis.
• Comfort working with high volume data where there is ambiguity.
• Strong communication skills; you can explain what's going on clearly to both partners and internal teams.
• Experience with reconciliation is a plus, but not required.
• Background in a fast-paced environment like SaaS, fintech, or a professional services firm is a bonus.

Benefits

• Permanently Remote: Work from a desk, a coffee shop, or in the great outdoors - our jobs are fully remote, forever.
• Flexible Time Off: Our “You-do-You” time off program caters to the diverse and evolving lifestyles of our team with a maximum of 6 weeks vacation.
• Instant Benefits: All full-time employees get access to medical, vision, and dental benefits from their very first day including increased mental health coverage and a wellness stipend.
• Inclusive parental leave top-up, earned wage access, real-time market data for salaries, a supportive culture for lifelong learners, and more.

What You Can Expect From Us

Every application will be reviewed by our team - we're committed to giving each application the attention it deserves because we know how important this step is for you. We want to make sure you're always in the loop and will respond to every application.

So go ahead and hit that apply button with confidence, knowing that we’re here for you every step of the way! We can't wait to hear from you.