Administrator II, Systems/Network

Job Opportunity at Jack Henry

At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you.

This position will sit in our Branson, MO Jack Henry location. Working hours will flexibly be 8:00AM to 5:00PM. On-call or after hours duties may be required. All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What You'll Be Responsible For:

• Monitors systems for optimum performance and availability.
• Installs, configures and maintains systems, such as LAN, WAN, Internet and/or data networks.
• Implements system enhancements (software and hardware updates) that will improve the performance and reliability of the system.
• Troubleshoots and resolves customer and internally-reported system problems.
• Implements and monitors corporate security policies.
• Documents and implements system procedures, policies and events.
• Participates in on-call 24x7 support rotation.
• Performs essential functions required for effective system backup and restore testing.
• Performs periodic recovery testing of DR plans.
• May manage data access and data permissions.
• May assist support groups with applications installed on servers.
• May perform other functions as assigned.

What You'll Need To Have:

• Minimum of 5 years of experience in a data center.
• Experience with working in Service Now or similar change control systems.
• Experience in DCIM platforms.

What Would Be Nice For You To Have:

• Bachelor's degree preferred.
• Foundation certification in ITSM frameworks
• Applicable industry standard certifications.
• Developing professional expertise. Works on non-complex to moderately complex projects. Exercises judgment within defined procedures and practices.
• Good knowledge of IT infrastructure concepts and principles.
• General communication and customer interaction skills
• Excellent verbal and written communication skills.
• Basic knowledge of products offered by JH.
• Able to troubleshoot and resolve customer problems in a timely manner.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we live by the motto: "Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.