Customer Service Support Assistant
Owen Daniels
Job Description
Job Description
Customer Service Support Assistant
Owen Daniels is currently partnered with a international special purpose machinery business with a facility in the Cleveland area that supports customers across North America.
About the Role
Reporting to the Spares Manager, you'll take ownership of a diverse range of responsibilities spanning spares support, service support, stores, office administration, and accounts liaison - working closely with the wider international team.
Job Summary
- Prepare and revise customer quotations and process spare parts orders from receipt through to dispatch
- Check stock availability, monitor orders/back orders, and keep customers informed of delays or changes
- Prepare picking lists, dispatch notes, and invoices, liaising with Accounts, Purchasing, and international colleagues
- Arrange shipment collections with freight forwarders based on size, weight, destination, and urgency
- Provide administrative support to the Service team, maintaining customer records in the MRP system
- Assist with monitoring stock levels, warehouse picking/packing, and annual stocktakes
- Answer incoming calls and provide general reception/office administration support
- Prepare accounts information and liaise with the international Accounts team on customer payment queries
- Actively assist with tele-sales campaigns for spare parts and service schemes
- Maintain accurate, up-to-date filing of spares and service documentation
Required and Desirable Experience
- High school diploma or equivalent required; associate degree preferred
- 3+ years' experience in order processing or customer service
- Strong communication skills for liaising with worldwide customers
- Computer literate (MS Office); experience with an integrated or SAP system a plus
- Bilingual (Spanish) highly advantageous
Key Details
- Hours: Monday–Friday, 8:15am–5:00pm (40hr week)
- 10 paid vacation days plus 10 federal holidays (increasing to 17 days with service), plus 4 paid absence days
- 100% company-paid healthcare (medical, dental, vision, life) from day one
- Subject to criminal background check and employment reference checks
Vacancy posted 3 days ago
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