Desktop Technician (JBP2026)

Job Description

Job Description

Desktop Support Specialist

Location: Wilkes Barre Township, PA, 18702
Payrate: $24.29/Hr
Work Schedule: Mondays to Fridays - 8AM to 5PM

Job Summary

The Desktop Support Specialist provides onsite technical support for desktops, laptops, servers, networking equipment, software, and other IT hardware. This role focuses on installation, troubleshooting, maintenance, repairs, and customer support.

Key Responsibilities

• Set up and troubleshoot computer hardware and software.
• Provide technical support for desktops, laptops, servers, printers, and network devices.
• Install, maintain, and repair PCs, servers, networks, and peripherals.
• Perform disk replacements on enterprise storage systems.
• Support legacy and core server products.
• Perform hardware and software installations, moves, additions, and changes.
• Troubleshoot and maintain network products.
• Reload and re-image PCs and laptops.
• Install, configure, and optimize hardware, software, and networking products.
• Test and certify PCs, networks, servers, and approved applications.
• Troubleshoot issues escalated by the Help Desk or Service Desk.
• Escalate complex issues when additional support is required.
• Update incident and service request tickets accurately and on time.
• Meet client-specific Service Level Agreements (SLAs).
• Maintain a professional appearance and provide excellent customer service.
• Ensure customer satisfaction throughout the service process.

Qualifications

• 1–3 years of desktop support or IT support experience.
• Basic hardware and software troubleshooting skills.
• Experience supporting desktops, laptops, servers, printers, and networking equipment.
• Strong organizational and problem-solving skills.
• Good work ethic and professional communication skills.
• Ability to work independently at customer sites.
• Ability to troubleshoot and repair a variety of computer hardware and software issues.

TechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal.

We serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness.

Company Description

TechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal. \r\n\r\nWe serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness.