Senior Operations Support (Focus Team)

Job Description About BioLife Plasma Services BioLife Plasma Services, a subsidiary of Takeda Pharmaceutical Company Limited, is an industry leader in the collection of high-quality plasma, which is processed into life-saving plasma-based therapies. Some diseases can only be treated with medicines made with plasma. Since plasma can’t be made synthetically, many people rely on plasma donors to live healthier, happier lives. BioLife operates 250+ state-of-the-art plasma donation centers across the United States. Our employees are dedicated to enhancing the quality of life for patients and ensuring that the donation process is safe, straightforward, and rewarding for donors who wish to make a positive impact. When you work at BioLife, you’ll feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we’ll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment. This position is currently classified as “remote” in accordance with Takeda’s Hybrid and Remote Work policy. OBJECTIVES / PURPOSE Responsible for managing the operations of plasma collection facility, to include financial, marketing, administrative, regulatory, quality, personnel and facilities management functions. Supervises the daily functions and staff activities across departments to optimize operational efficiency. Works with operations to understand training and development needs for specific business performance issues, and determines strategies to meet those needs. Provides support services for plasma centers and Training & Development as assigned. Responsible for management of support services programs for the plasma collection organization. This position develops, implements and evaluates programs as needed. Could assist with new center program on an interim basis, or as needed. Manages talent, support, and training for new center openings and existing centers, as needed. ACCOUNTABILITIES Support Services Management (60%) Provides on-site support of plasma center operations as needed (i.e., interim center manager, assistant manager, etc.) Provides developmental support to plasma center management teams, as needed, in conjunction with Regional and Group Management Teams Ensures compliance with all federal, state, local and company-specific regulations related to quality of product, employee, and donor safety. Coordinates travel schedules, arrangements, and incentives with support personnel and designated training center. Serves as a resource to answer employee questions regarding training needs and programs. Markets and recruits talent for center teams and programs. Provides leadership support as identified for selected plasma center locations and the leadership and development department. Strategic Planning and Operations Improvement (15%) Works with operations to understand training and development needs for specific business performance goals and issues and determine strategies to meet needs. Collaborates across the organization to stay up to date with current operations, expectations and goals and ensures program alignment. Evaluates and implements program and process improvements. Establishes scorecards and tracking systems to gather results data. Keeps up to date with developments in training by reading books, attending seminars/meetings, and attending relevant courses. Supports BioLife University Training Department (15%) Utilizes technical training to assist the Training and Development Department with center-relevant initiatives. Assists with Center Training Assessments by conducting informal audits/reviews. Provides support for network initiatives including projects and HQ objectives. Prepares reports for assessments and keeps Training Department appraised of center training and operational issues. Assists the Training Department with BioLife Technical Training Program and Learning Management Systems. Other duties and responsibilities as assigned. Employee Development (10%) Mentors and provides feedback and coaching to guide leadership and technical development. Designs, develops, and executes assessment processes for support services to ensure program effectiveness and performance competency. Evaluates support staff needs and growth patterns to optimize development costs and ROI. DIMENSIONS AND ASPECTS Technical / Functional Expertise Minimum of three years’ experience preferably in a medical or other regulated field, or an equivalent combination of education and experience. Must have excellent interpersonal, leadership, organizational and technical skills. Ability to attract, retain, motivate and develop a team of diverse individuals. Demonstrated ability to multi-task, prioritize, and communicate with senior management. Requires weekend and extended work periods. Requires obtaining and maintaining Cardiopulmonary Resuscitation (CPR) and AED certification. Leadership Integrity Fairness Honesty Perseverance Putting the patient at the center Building trust with society Reinforcing our reputation Developing the business Decision-making and Autonomy Consults with Regional or Group management teams to problem solve. Consults center management teams to effectively problem solve, ensure safety of staff and donors, and provide an exceptional customer experience. Coordinates with external vendors and contractors for building maintenance and other contracted services. Authority to make hiring/separation decisions regularly (involuntary must collaborate with HR). Interaction Responsible for providing exceptional customer service to donors (external) and fellow employees. Refers to Group/Regional management for guidance on high-impact and/or sensitive decisions. Advises and counsels all staff on operational, safety, and customer service concerns. Delivers performance and review feedback to all staff and direct reports. Reports indirectly to Group Manager and/or Regional Operations Lead during support. Innovation May participate in the management of projects and new initiatives within the center or across centers or headquarters departments. Supports the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes as needed, through use of company approved procedures (including but not limited to 5S, Value Stream Mapping and Kaizen). Complexity Requires ability to stand and walk for entire work shift. Potential exposure to blood-borne pathogens. Requires occasional bending, stooping, kneeling, crouching, leaning, reaching above shoulders and below knees, and lifting up to 50 pounds. Requires ability to communicate verbally with donors, in person and on the phone. Must have fine motor coordination, depth perception, and ability to hear equipment sounds from a distance. Frequent Travel (95%) Required Education, Behavioral Competencies and Skills Essential: High School Diploma or equivalent required. Desired: Associate or bachelor’s degree highly desirable. Additional Information FLSA Classification (US) – Exempt Other duties and responsibilities as assigned. BioLife Compensation and Benefits Summary We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. Location: Illinois - Virtual U.S. Base Salary Range: $98,600.00 - $154,880.00 The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term and/or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. #J-18808-Ljbffr